2.2.1 ADD-ACDGP

A new ACD group is created by means of the function ADD-ACDGP. Parameter ACDGRP describes which group of the possible 255 groups is to be created. If parameter ACDGRP is not entered, the AMO will assign the first free group number. It is an error to enter an ACDGRP which is used by another group. The remaining parameters describe the ACD group to be created.

In creating a new ACD group, the supervisor extension for that ACD group must be assigned. The supervisor extension for an ACD group must be configured by AMO SDAT with the attribute for ACD supervisor set.

The LED option is defaulted to NO. If the LED option is set to YES for an ACD group, then the LED values are required and must be set for ON, FLASH, and WINK.

The search method is optional, and is defaulted to FIFO by the AMO.

In case of PM group, the PMSAN must be configured by AMO-RICHT.
ADD-RICHT:PM,<IDX>,,,<SAN>,<NAME>;
where AMO RICHT’s index can be between 1 and 10 and the SAN value must be equal to the PMSAN value of AMO-ACDGP.

Procedure Overview


Command Code	Parameter
ADD-ACDGP	[ACDGP=<number>],
	\|TYPE=PM,PMSAN=<keynum>
	\|TYPE=NORMAL,[SEARCH=<param>], SUPEXT=<number>
	,[PRIMARY=<param>]
	\|,LED=YES
	,ON=<number>,FLASH=<number>,WINK=<number>,GRPPN=<number>,GRPN AME=<text>;
	\|,LED=NO;
	,GRPPN=<number>,GRPNAME=<text>;

Examples

Create ACD group #1 assigned to supervisor 233601 with circular search.

Input:

ADD-ACDGP:ACDGRP=1,TYPE=NORMAL,SEARCH=CIRC,SUPEXT=233601,LED=YES,ON=6,FLASH=13,WINK=20;

Output:

H01: ACD GROUP ACDGRP=1 HAS BEEN ADDED.

Create ACD group #2 assigned to supervisor 233601 as primary group, with FIFO search method, without LED option.

Input:

ADD-ACDGP:ACDGRP=2,TYPE=NORMAL,SUPEXT=233601,PRIMARY=YES,LED=NO;

Output:

H01: ACD GROUP ACDGRP=2 HAS BEEN ADDED.

Create another group assigned to supervisor 233601 with linear search.

Input:

ADD-ACDGP:TYPE=NORMAL,SEARCH=LIN,SUPEXT=233601,LED=YES,ON=6,FLASH=13,WINK=20;

Output:

H01: ACD GROUP ACDGRP=3 HAS BEEN ADDED.

Create ACD PM group

Input:

ADD-ACDGP:ACDGRP=12,TYPE=PM,PMSAN=123#;

Output:

H02: ACD GROUP ACDGRP=12 HAS BEEN ADDED AS A PHONEMAIL GROUP.

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