2.4.2
Advisories
H01:
ACD GROUP ACDGRP=@@@ HAS BEEN ADDED.
H02:
ACD GROUP @@@ HAS BEEN ADDED AS A PHONEMAIL GROUP.
H03:
ACDGRP ACDGRP=@@@ HAS BEEN DELETED.
H04:
ACDGRP ACDGRP=@@@ HAS BEEN CHANGED.
H05:
ACDGRP ACDGRP=@@@ IS NOT CONFIGURED.
H06:
THE GIVEN ACD GROUP HAS BEEN REGISTERED AS THE PRIMARY GROUP OF
THE SUPERVISOR SUPEXT=@@@@@@, BECAUSE A SUPERVISOR SUPERVISING
ONE GROUP AT LEAST MUST POSSESS A PRIMARY GROUP (PRIMARY=YES).
H07:
THERE ARE NO ACD GROUPS WITHIN THE
RANGE SPECIFIED FOR PARAMETER 'ACDGRP'.
H08:
THERE ARE NO ACD GROUPS WITH ACDGRP=@@@.
H09:
THERE ARE NO ACD GROUPS WITH THE REQUESTED
PARAMETERS WITHIN THE SPECIFIED 'ACDGRP'-RANGE.
H10:
NEGATIVE ACKNOWLEDGEMENT FROM CALL PROCESSING.
H11:
DUE TO LACK OF MEMORY THE AGENT AGTID=@@@@@@
COULD NOT BE LOGGED ON BY CALL PROCESSING.
ALLOCATE ADDITIONAL MEMORY WITH THE FOLLOWING COMMAND:
ADD-DIMSU:ACDLOGON=<?>;
H12:
ACD GROUP ACDGRP=@@@ COULD NOT BE LOGGED OFF.
(NEGATIVE ACKNOWLEDGEMENT FROM CALL PROCESSING)
H13:
ACD GROUP ACDGRP=
@@@ COULD NOT BE LOGGED ON.
(NEGATIVE ACKNOWLEDGEMENT FROM CALL PROCESSING)
COULD NOT LOG ON AGENT AGTID=@@@ BECAUSE THE
APPROPRIATE DEVICE (AUTOEXT) IS NOT IDLE OR IS
UNAVAILABLE. IN ORDER TO LOG ON DEACTIVATE AND
ACTIVATE THE DEVICE WITH THE FOLLOWING COMMANDS:
DEACT-DSSU:OFFTYPE=DC,TYPE=STNO,STNO=<AUTOEXT>;
ACT-DSSU:ONTYPE=ANL,TYPE=STNO,STNO=<AUTOEXT>;
H14:
COULD NOT LOG ON AGENT AGTID=^agtid^ BECAUSE THE
APPROPRIATE DEVICE (AUTOEXT) IS NOT IDLE OR IS
UNAVAILABLE. IN ORDER TO LOG ON DEACTIVATE AND
ACTIVATE THE DEVICE WITH THE FOLLOWING COMMANDS:
DEACT-DSSU:OFFTYPE=DC,TYPE=STNO,STNO=<AUTOEXT>;
ACT-DSSU:ONTYPE=ANL,TYPE=STNO,STNO=<AUTOEXT>;
OR USE THE FUNCTION RESTART-DSSU.
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02/2025
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