4.4 Parameter Descriptions


ACDGRP	ACD Group number
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 1-255
	Default Value	:	none

ACT	Action for Step
	Type of Input	:	single value, mandatory
	Possible Values	:	COND	conditional routing
			DELAYRB	delay ringback
			DISCON	disconnect
			GOSTEP	goto step
			HEARTCND	conditional routing to heartbeat destination
			RTAGT	route to agent
			RTEXT	route to extension
			RTGRP	route to acd group
			RTHEART	route to heartbeat destination
			RTMUS	route to music
			RTOFF	route to offsite number
			RTREC	route to recording
			SKIP	skip
			WTAPPL	wait for an application
			WTSEC	wait seconds
	Default Value	:	none

AGTID	Agent ID
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 0-999999
	Default Value	:	none

APPLNAM	Application name
	Type of Input	:	single value, mandatory
	Possible Values	:	text, up to 16 characters
	Default Value	:	none

APPLSEC	Length of the pause, in seconds
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 0-300
	Default Value	:	none

ART	ACD Routing Table number
	Type of Input	:	0 to 32 single values, concatenated with & or &&, optional (DISPLAY)
			0 to 64 single values, concatenated with & or &&, optional (REGENERATE)
			1 to 64 single values, concatenated with &, mandatory (DELETE)
			single value, mandatory (ADD / CHANGE / COPY / SET)
	Possible Values	:	numeric, 1-4000 (DISPLAY)
		:	numeric, 16-4000 (ADD / CHANGE / COPY / DELETE)
		:	numeric, 2-15 (SET)
		:	numeric, 2-4000 (REGENERATE)
	Default Value	:	DISPLAY	all ARTs
			REGEN	ARTs 2-4000
			ADD,CHANGE, DELETE, COPY,SET	none

CACDGRP	ACD Group for conditional checks
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 1-255
	Default Value	:	none

CGSTEP	Step goto number for conditional step
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 1-64
	Default Value	:	none

CONDSTEP	The step to go if the condition is true
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 1-64
	Default Value	:	none

DIRNUM	Directory number
	Type of Input	:	single value, mandatory
	Possible Values	:	0-9,*,#,A-D, up to 22 characters
	Default Value	:	none

EXTNUM	Extension number
	Type of Input	:	single value, mandatory
	Possible Values	:	0-9,*,#,A-D, up to 6 characters
	Default Value	:	none

GSTEP	Step goto number
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 1-64
	Default Value	:	none

HEARTSEC	Time delay before routing, in seconds
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 1-300
	Default Value	:	none

MAXSTEP	Maximum step of ART
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 1-64
	Default Value	:	none

MUSNUM	Music number
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 1-32
	Default Value	:	none

NEWART	ACD Routing Table number for copied art
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 16-4000
	Default Value	:	none

RECNUM	Recorded Announcement Number
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 1-206
	Default Value	:	none

SEC	Seconds
	Type of Input	:	single value, mandatory
	Possible Values	:	numeric, 0-300
	Default Value	:	none

STEP	Step number
	Type of Input	:	0 to 32 single values, concatenated with & or &&, optional (DISPLAY)
			single value, mandatory (CHANGE,TYPE=ARTSTEP,DELSTEP,INSSTEP / SET,TYPE=ARTSTEP,DELSTEP,INSSTEP)
	Possible Value	:	numeric, 1-64
	Default Value	:	CHANGE	none
			DISPLAY	all steps

TEST	Type of conditional test
	Type of Input	:	single value, mandatory
	Possible Value	:	AGTAVLEQ	if number of agents available is equal than
		:	AGTAVLGT	if number of agents available is greater than
		:	AGTAVLLT	if number of agents available is lower than
		:	AGTAVLNE	if number of agents available is not equal than
		:	AGTLGNEQ	if number of agents logged on is equal than
		:	AGTLGNGT	if number of agents logged on is greater than
		:	AGTLGNLT	if number of agents logged on is lower than
		:	AGTLGNNE	if number of agents logged on is not equal than
		:	CALQEDEQ	if number of calls in queue is equal than
		:	CALQEDGT	if number of calls in queue is greater than
		:	CALQEDLT	if number of calls in queue is lower than
		:	CALQEDNE	if number of calls in queue is not equal than
		:	OLDINQEQ	if oldest call in queue is equal age
		:	OLDINQGT	if oldest call in queue is older than
		:	OLDINQLT	if oldest call in queue is younger than
		:	OLDINQNE	if oldest call in queue is not equal age
	Default Value	:	none

TYPE	Function mode
	Type of Input	:	single value, mandatory
	Possible Value	:	ARTSTEP	change an existing step
			DELSTEP	delete an existing step
			INSSTEP	insert a new step
			MAX	define maximum step allowed in art
	Default Value	:	none

VALAGT	Condition compare value for agents
	Type of Input	:	single value, mandatory
	Possible Value	:	numeric, 0-750
	Default Value	:	none

VALCAL	Condition compare value for calls queued
	Type of Input	:	single value, mandatory
	Possible Value	:	numeric, 0-4000
	Default Value	:	none

VALOLD	Condition compare value (mmm-ss) for oldest call in queue
	Type of Input	:	1 to 2 single values, concatenated with -, mandatory
	Possible Value	:	numeric, 0-999
	Default Value	:	none

${DocTitle}, ID: ${DocID}

© 02/2025 Mitel Networks Corporation. - All rights reserved.
Mitel and the Mitel logo are trademarks of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH&Co. KG.
All other trademarks herein are the property of their respective owners.