4.5 Error Messages and Advisories

4.5.1 Error Messages

 
F01:
NO ACD ROUTING TABLE WITH ART=@@@@ CONFIGURED.
F02:
NO AGENT WITH AGTID=@@@@@@ CONFIGURED.
CREATE IT WITH THE FOLLOWING COMMAND:
ADD-AGENT:AGTID=@@@@@@; DOES NOT EXIST.
F03:
NO ACD GROUP WITH ACDGRP=@@@@@@ CONFIGURED.
CREATE IT WITH THE FOLLOWING COMMAND:
ADD-ACDGP:ACDGRP=@@@@@@,SUPEXT=<?>;
F04:
THE NUMBER ENTERED FOR 'STEP' IS BEYOND THE CONFIGURED
UPPER LIMIT FOR THE NUMBER OF ART STEPS (MAXSTEP).
F05:
MEMORY RESERVED FOR ACD ROUTING TABLES IS INSUFFICIENT.
ALLOCATE ADDITIONAL MEMORY WITH THE FOLLOWING COMMAND:
ADD-DIMSU:ACDRT=<?>;
F06:
ACD ROUTING TABLE ART=@@@@ HAS ALREADY BEEN CREATED.
F07:
THE JUMP TARGET (C)GSTEP=@@ FOR THE STATEMENT
OF STEP=@@ IS BEYOND THE CONFIGURED UPPER
LIMIT FOR THE NUMBER OF ART STEPS (MAXSTEP).
F08:
ACD GROUP ACDGRP=@@ IS ALREADY USED
IN THE RTGRP-STATEMENT OF STEP=@@.
F09:
THIS RTGRP-STATEMENT WHICH FORWARDS THE CALL TO
ACD GROUP ACDGRP=@@@ MAY NOT BE INSERTED BEFORE
THE RTAGT-STATEMENT OF STEP STEP=@@. THE LATTER
FORWARDS THE CALL TO AGENT AGTID=@@@@@@ BUT AGENT
AGTID=@@@@@@ BELONGS TO THE SAME ACD GROUP ACDGRP=@@@
F10:
MUSIC MUSNUM=@@ HAS NOT YET BEEN CREATED.
USE THE FOLLOWING COMMAND TO ADD TO THE RECORDER TABLE
A MUSIC NUMBER FOR AN RTMUS-STATEMENT:
ADD-RCSU:OPMODE=CONTINUOUS,OPTYPE=RANDOM,RECAPL=ACDMUS,MUSNUM=@@;
F11:
ANNOUNCEMENT RECNUM=@@@ HAS NOT YET BEEN CREATED.
USE THE FOLLOWING COMMAND TO ADD TO THE RECORDER TABLE
AN ANNOUNCEMENT NUMBER FOR A RTREC-STATEMENT:
ADD-RCSU:OPMODE=DEMAND,OPTYPE=FIXED,RECAPL=ACDR,RECNUM=@@@;
F12:
MEMORY RESERVED FOR ACD ROUTING TABLES IS INSUFFICIENT.
ALLOCATE ADDITIONAL MEMORY WITH THE FOLLOWING COMMAND:
ADD-DIMSU:ACDRT=<?>;
F13:
MEMORY RESERVED FOR AUXILIARY ACD ROUTING DATA IS INSUFFICIENT.
ALLOCATE ADDITIONAL MEMORY WITH THE FOLLOWING COMMAND:
ADD-DIMSU:ACDRTX=<?>;
F14:
A STEP CONTAINING AN RTGRP-STATEMENT (ROUTE TO ACD GROUP)
OR ONE THAT PRECEDES SUCH A STEP MAY NOT BE APPOINTED
TO BE THE TARGET OF A (CONDITIONAL) JUMP STATEMENT.
F15:
THE SPECIFIED AGENT IS CERTAINLY NOT CONFIGURED
SINCE ALREADY THE NUMBER OF DIGITS IN THE INPUT
FOR 'AGTID' DIFFERS FROM THE REQUIRED VALUE
'AGTIDLEN' (SEE AMO ACDSD).
F16:
STATION NUMBER EXTNNUM=@@ HAS AN INVALID
DIGIT ANALYSIS RESULT IN ACD DIAL PLAN DPLN=@@.
VALID DIGIT ANALYSIS RESULTS ARE EITHER
'STN, ATND, HUNT, ATNDIND' OR 'DNI'
(SEE AMO WABE, DAR=STN, ATND, HUNT, ATNDIND,
AND AMO DNIT, TBL=DNI).
A DIGIT ANALYSIS RESULT OF 'STN' MUST HAVE A ROUTE VALUE OF 0.
(SEE AMO WABE, DESTNO).
F17:
THE INPUT FOR THE SECONDS MUST BE GIVEN AS A MULTIPLE OF 5.
F18:
THE RTAGT-STATEMENT ROUTING THE CALL TO AN AGENT OF GROUP
ACDGRP=@@@ MAY NOT FOLLOW THE RTGRP-STATEMENT OF
STEP=@@ FORWARDING THE CALL TO THE SAME ACD GROUP..
F19:
ACD FEATURE IS BLOCKED.
ACTIVATE IT WITH THE FOLLOWING COMMAND:
CHANGE-ZAND:TYPE=ACD,ACDALLOW=YES;
F21:
MEMORY RESERVED IS INSUFFICIENT FOR COPYING ACD ROUTING TABLES.
ALLOCATE ADDITIONAL MEMORY WITH THE FOLLOWING COMMAND:
ADD-DIMSU:ACDRT=<?>;
F22:
THERE ARE REFERENCES TO THE ACD ROUTING TABLE ART=@@@@.
ENTER COMMAND 'DISP-ACDRS:TYPE=DS;' AND SEARCH FOR ENTRIES
WITH THE ABOVE VALUE IN THE OUTPUT COLUMN MARKED BY HEADER
'ART'. THE ACD ROUTING TABLE IS USED BY THE
DAY SHIFT SCHEMES SHOWN IN COLUMN 'DSNUM'.
F23:
THE TARGET OF A (CONDITIONAL) JUMP STATEMENT
MAY NOT BE THE STEP ITSELF (STEP=GSTEP/CGSTEP).
F24:
STATION NUMBER EXTNUM=@@@@@@ MUST FIRST
BE ASSOCIATED WITH AN ATTENDANT DEVICE:
ADD-ACSU:ATNDNO=@@@@@@,PEN=<?>,DPLN=<?>,COS=<?>;
F25:
STATION NUMBER EXTNUM=@@@@@@ HAS BEEN REGISTERED IN THE
DNI TABLE WITH ACD ROUTING TYPE 'SIDANI' (SA), HENCE
IT CANNOT BE THE JUMP TARGET OF AN RTEXT-STATEMENT.
(SEE AMO DNIT,TBL=DNI, INTRTDN,ROUTING)
F26:
STATION NUMBER EXTNUM=@@@@@@ MUST FIRST BE ASSOCIATED
WITH AN ATTENDANT GROUP AND ITS ACCESS CODE:
ADD-VFGKZ:TYPE=ATNDGR,CD=@@@@@@,ATNDGR=<?>
F32:
RECORDER MODE OF OPERATION MUST BE 'FIXED'.
CHANGE SETTING WITH THE FOLLOWING COMMAND:
CHANGE-RCSU:PEN=<?>,OPTYPE=FIXED,RECAPL=ACDR,RECNUM=<?>;
F33:
THE INPUT FOR THE FIELD FOR SECONDS IN PARAMETER
'VALOLD' MUST BE A NUMBER BETWEEN 0 AND 59.
F35:
THE DELAY RINGBACK STATEMENT (DELAYRB )IS ONLY ALLOWED
AS THE FIRST STEP OF AN ACD ROUTING TABLE.
F36:
A STEP CONTAINING A DELAYRB-STATEMENT (DELAY RINGBACK) MAY
NOT BE THE TARGET OF A (CONDITIONAL) JUMP STATEMENT.
F37:
CAN NOT CONFIGURE THIS FIRST ART STEP AS A
DELAYRB-STATEMENT (DELAY RINGBACK) BECAUSE IT IS
USED AS THE TARGET OF (CONDITIONAL) JUMP STATEMENTS.
F38:
THIS ACD ROUTING TABLE IS FULL.
USE THE FOLLOWING COMMAND TO RAISE THE
UPPER LIMIT (MAXSTEP) FOR THE NUMBER OF ART STEPS:
CHANGE-ACDRT:TYPE=MAX,MAXSTEP=<?>;
F39:
THE LAST 'SKIP' STATEMENT OF THE ART MAY NOT BE
THE TARGET OF A (CONDITIONAL) JUMP STATEMENT.
F40:
STEP ART:STEP=@@@@:@@ CAN NOT BE DELETED
BECAUSE IT IS USED AS THE TARGET OF THE (CONDITIONAL)
JUMP STATEMENT CONTAINED IN STEP STEP=@@
F41:
STATION NUMBER EXTNUM=@@@@@@ MUST HAVE THE
DIGIT ANALYSIS RESULT 'HUNT' OR 'ATND'. THROUGH THE
HELP OF AMO ZAND THIS NUMBER MUST ALSO BE ASSOCIATED
WITH THE ACD DIAL PLAN CONFIGURED BY AMO WABE.
(SEE AMO WABE, DPLN AND AMO ZAND, ACDDPLN=@@).
F42:
STEPS OF TYPE 'DELAYRB' AND 'WTAPPL' MUST NOT OCCUR TOGETHER IN THE SAME ROUTING TABLE.
F43:
ONLY A 'HEARTCND' IS ALLOWED BEFORE A 'WTAPPL' STEP.
F44:
'WTAPPL' MAY NOT BE THE DESTINATION OF A 'GOSTEP' STATEMENT IF THERE IS A 'RTGRP' BETWEEN THEM.
F45:
THE AGENT'S GROUP MAY NOT BE A PHONEMAIL GROUP.
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