5.4
Parameter Description
AGTFWD
Forward of agents
Type of Input
:
single value, optional
Possible Values
:
YES
NO
Default Value
:
NO
AGTIDLEN
ACD Agent's ID Length
Type of Input
:
single value, optional
Possible Values
:
numeric, 1-6
Default Value
:
6 (database default)
AGTT
AR
GT
ACD Agent Target
Type of Input
:
single value, optional
Possible Values
:
EXT
Extension of Agent
ID
Identification Number of Agent
Default Value
:
EXT (database default)
CAFDN
Control Agent Facility Directory Number for RCG
Type of Input
:
single value, mandatory
Possible Values
:
0-9,*, up to 6 characters
Default Value
:
none
DELAYRBT
Delay Ringback Timer
Type of Input
:
single value, optional
Possible Values
:
numeric, 1-25
Default Value
:
5 (database default)
MESSAGE
Message Text
Type of Input
:
single value, mandatory
Possible Values
:
text, up to 24 characters
Default Value
:
blanks
MONPIN
Silent/Tone monitoring PIN
Type of Input
:
single value, optional
Possible Values
:
YES
activate silent/tone monitoring PIN feature
NO
deactivate silent/tone monitoring PIN feature
Default Value
:
NO
MSGCAT
Message Category
Type of Input
:
single value, mandatory (CHANGE,TYPE=MSG)
single value, optional
(DISPLAY,TYPE=MSG / REGENERATE,TYPE=MSG)
Possible Values
:
AGT
from Supervisor to Agent
EMER
Emergency Message
SPV
from Agent to Supervisor
Default Value
:
all
DISPLAY & REGENERATE
none
CHANGE
MSGNUM
Message Number
Type of Input
:
single value, mandatory
(CHANGE,TYPE=MSG,MSGCAT=AGT /
CHANGE,TYPE=MSG,MSGCAT=SPV)
single value, optional
(DISPLAY,TYPE=MSG,MSGCAT=AGT /
DISPLAY,TYPE=MSG,MSGCAT=SPV)
Possible Values
:
numeric, 1-8
Default Value
:
all
DISPLAY & REGENERATE
none
CHANGE
NACDAWK
Non ACD calls with Autowork
Type of Input
:
single value, optional
Possible Values
:
YES
NO
Default Value
:
NO
QFACTOR
Queue Factor Timer
Type of Input
:
single value, optional
Possible Values
:
numeric, 0-300
Default Value
:
0 (database default)
RCG
Route Control Group
Type of Input
:
0 to 64 single values, concatenated with & or &&, optional
(DISPLAY,TYPE=CAFRCG / REGENERATE,TYPE=CAFRCG)
:
single value, mandatory (CHANGE,TYPE=CAFRCG)
Possible Values
:
numeric, 1-1020
Default Value
:
action dependent
SERVCOUT
Silent/Tone monitoring PIN
Type of Input
:
single value, optional
Possible Values
:
YES
activate service out feature
NO
deactivate service out feature
Default Value
:
YES
SMTIMER
Silent/Tone monitoring PIN
Type of Input
:
single value, optional
Possible Values
:
500..3000
silent/tone monitoring connection delay timer
Default Value
:
500
TYPE
Type of Table
Type of Input
:
single value, mandatory (CHANGE)
single value, optional (DISPLAY / REGENERATE)
Possible Values
:
CAFRCG
Control Agent Facility RCG
:
MSG
Short Message Table
:
SYS
System Table
Default Value
:
action dependent
none
CHANGE
all
DISPLAY & REGENERATE
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02/2025
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