10.2.3
DELETE-AGENT
An agent with all related attributes may be deleted from an ACD group by the DELETE action. When deleting an agent, parameter AGTID is required. An agent cannot be deleted if it is being referenced in an ART set up by AMO ACDRT. An agent with the silent monitoring attribute can be deleted with no specific restriction.
The user deletes all agent attributes by specifying TYPE = ALL or omitting the TYPE parameter when deleting an agent.
Agents will be logged off before a delete.
Deletion of an agent (i.e. not the last agent) will compact the order of the agents; therefore, the agent position (AGTPOS) will change for some of the agents.
The user can optionally delete only the autoextension for an agent by indicating TYPE = AUTOEXT in a delete command. For this type of delete, no other agent attributes other than the autoextension is affected. The autoextension device itself is not deleted, only the reference to the autoextension in the database for the agent is deleted.
If an autoextension to be deleted has not been assigned to the agent, then error message F10 will be output. Autoextension can’t be deleted from a PM agent.
Procedure Overview
Command Code
Parameter
DELETE-AGENT
AGTID=<number>,[TYPE=<param>];
Examples:
1.
Delete the agent with identification number AGTID=1234.
Input:
DELETE-AGENT:AGTID=1234;
Output:
H03: AGENT AGTID=1234 HAS BEEN DELETED.
2.
Delete the autoextension for agent whose identification number is 1234 (assumes that this agent has an autoextension)
Input:
DELETE-AGENT:AGTID=1234,TYPE=AUTOEXT;
Output:
H19: THE 'AUTOMATIC LOGON' FEATURE HAS BEEN
WITHDRAWN FROM AGENT AGTID=1234.
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