10.2.4 DISPLAY-AGENT

The display action displays information about a specific agent, range of agents, or all agents associated with a specific group, all groups, or range of groups; or the ACD system as a whole. This information consists of the parameters which were configured by the ADD-AGENT action, i.e., agent’s logon identification number (AGTID), group number (ACDGRP), agent position in the group (AGTPOS), agent type, auto work time (AUTOWK), agent extension if auto logon is set (AUTOEXT) or PEN and ISDB B channel.
Flexible agents can be displayed by displaying the group zero (i.e. ACDGRP=0).
If ACDGRP is not entered, all agents will be displayed sorted by their AGTID’s. If ACDGRP is entered, all agents belonging to that group will be displayed by their positions.
The display can be filtered to the agent type.
Procedure Overview
 
Command Code
Parameter
DISPLAY-AGENT
[AGTID=<number>],[ACDGRP=<number>],[AGTTYPE=<param>];
Examples:
1.
Display all the agents in the ACD system.
Input:
DISPLAY-AGENT:;
Output:
+----------------------------------------------+
| ACD AGENT'S DATA INFORMATION |
+--------+--------+--------+---------+---------+
| AGTID | ACDGRP | AGTPOS | AUTOWK | AUTOEXT |
+--------+--------+--------+---------+---------+
| 008897 | 1 | 1 | 120 | 7768 |
+--------+--------+--------+---------+---------+
| TYPE: NORMAL | PEN: | BC: |
+--------+--------+--------+---------+---------+
| 009876 | 2 | 1 | 90 | 7555 |
+--------+--------+--------+---------+---------+
| TYPE: NORMAL | PEN: | BC: |
+--------+--------+--------+---------+---------+
| 200000 | 1 | 4 | 0 | |
+--------+--------+--------+---------+---------+
| TYPE: NORMAL | PEN: | BC: |
+--------+--------+--------+---------+---------+
| 500001 | 5 | 1 | | |
+--------+--------+--------+---------+---------+
| TYPE: PM | PEN: 1-2-103-0 | BC: 1 |
+--------+--------+--------+---------+---------+
2.
Display agents with AGTID=200000 and AGTID=500001
Input:
DISPLAY-AGENT:AGTID=200000&500001;
+----------------------------------------------+
| ACD AGENT'S DATA INFORMATION |
+--------+--------+--------+---------+---------+
| AGTID | ACDGRP | AGTPOS | AUTOWK | AUTOEXT |
+--------+--------+--------+---------+---------+
| 200000 | 1 | 4 | 0 | |
+--------+--------+--------+---------+---------+
| TYPE: NORMAL | PEN: | BC: |
+--------+--------+--------+---------+---------+
| 500001 | 5 | 1 | | |
+--------+--------+--------+---------+---------+
| TYPE: PM | PEN: 1-2-103-0 | BC: 1 |
+--------+--------+--------+---------+---------+
3.
Display all agents in the range 009876and 500001
Input:
DISPLAY-AGENT:AGTID=008897&&200000;
Output:
+----------------------------------------------+
| ACD AGENT'S DATA INFORMATION |
+--------+--------+--------+---------+---------+
| 009876 | 2 | 1 | 90 | 7555 |
+--------+--------+--------+---------+---------+
| TYPE: NORMAL | PEN: | BC: |
+--------+--------+--------+---------+---------+
| 200000 | 1 | 4 | 0 | |
+--------+--------+--------+---------+---------+
| TYPE: NORMAL | PEN: | BC: |
+--------+--------+--------+---------+---------+
| 500001 | 5 | 1 | | |
+--------+--------+--------+---------+---------+
| TYPE: PM | PEN: 1-2-103-0 | BC: 1 |
+--------+--------+--------+---------+---------+
 
4.
Display all agents in the ACD group number "1".
Input:
DISPLAY-AGENT:ACDGRP=1;
+----------------------------------------------+
| ACD AGENT'S DATA INFORMATION |
+--------+--------+--------+---------+---------+
| AGTID | ACDGRP | AGTPOS | AUTOWK | AUTOEXT |
+--------+--------+--------+---------+---------+
| 008897 | 1 | 1 | 120 | 7768 |
+--------+--------+--------+---------+---------+
| TYPE: NORMAL | PEN: | BC: |
+--------+--------+--------+---------+---------+
| 200000 | 1 | 4 | 0 | |
+--------+--------+--------+---------+---------+
| TYPE: NORMAL | PEN: | BC: |
+--------+--------+--------+---------+---------+
5.
Display flexible agents.
Input:
DISPLAY-AGENT:ACDGRP=0;
Output:
+----------------------------------------------+
| ACD AGENT'S DATA INFORMATION |
+--------+--------+--------+---------+---------+
| AGTID | ACDGRP | AGTPOS | AUTOWK | AUTOEXT |
+--------+--------+--------+---------+---------+
| 187000 | 0 | | 300 | |
+--------+--------+--------+---------+---------+
| TYPE: NORMAL | PEN: | BC: |
+--------+--------+--------+---------+---------+
6.
Display PM agents.
Input:
DISPLAY-AGENT:AGTTYPE=PM;
Output:
+----------------------------------------------+
| ACD AGENT'S DATA INFORMATION |
+--------+--------+--------+---------+---------+
| AGTID | ACDGRP | AGTPOS | AUTOWK | AUTOEXT |
+--------+--------+--------+---------+---------+
| 500001 | 5 | 1 | | |
+--------+--------+--------+---------+---------+
| TYPE: PM | PEN: 1-2-103-0 | BC: 1 |
+--------+--------+--------+---------+---------+
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