10.2.5 REGENERATE-AGENT

The Regenerate action enables the regeneration of the ADD-AGENT commands. The output format is set up so that it can be used directly as an input command for the function ADD. REGENERATE-AGENT is used for regeneration of all agents in ACD, or by ACDGRP’s (single, chained, or range).
Procedure Overview
 
Command Code
Parameter
REGENERATE-AGENT
[AGTID=<number>],[ACDGRP=<number>];
Examples:
1.
Regenerate all the agents in the ACD system.
Input:
REGENERATE-AGENT:;
Output:
ADD-AGENT:187000,0, ,NORMAL,300,;
ADD-AGENT:008897,1,1,NORMAL,120,7768;
ADD-AGENT:200001,1,2,NORMAL,60,;
ADD-AGENT:500001,5,1,PM,1-2-103-0,1;
2.
Regenerate all the ACDGRP=1 and ACDGRP=2.
Input:
REGENERATE-AGENT:ACDGRP=1&2;
Output:
ADD-AGENT: 008897,1,1,NORMAL,120,7768;
ADD-AGENT: 200001,1,2,NORMAL,60,;
ADD-AGENT: 200002,1,3,NORMAL,120,;
ADD-AGENT: 200000,1,4,NORMAL,0,;
ADD-AGENT: 009876,2,1,NORMAL,90,7555;
3.
Regenerate all the agents in the ACDGRP=0 through ACDGRP=3.
Input:
REGENERATE-AGENT:ACDGRP=0&&3;
Output:
ADD-AGENT: 187000,0,,NORMAL,300,;
ADD-AGENT: 008897,1,1,NORMAL,120,7768;
ADD-AGENT: 200001,1,2,NORMAL,60,;
ADD-AGENT: 200002,1,3,NORMAL,120,;
ADD-AGENT: 200000,1,4,NORMAL,0,;
ADD-AGENT: 009876,2,1,NORMAL,90,7555;
ADD-AGENT: 187654,3,1,NORMAL,300,;
4.
Regenerate agents 187000 and 500001
Input:
REGENERATE-AGENT:AGTID=187000&500001;
Output:
ADD-AGENT: 187000,0,,NORMAL,300;
ADD-AGENT: 500001,5,1,PM,1-2-103-0,1;
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