10.4.2
Advisories
H01:
AGENT AGTID=@@@@@@ HAS BEEN ADDED.
H02:
AGENT AGTID=@@@@@@ HAS BEEN CHANGED.
H03:
AGENT AGTID=@@@@@@ HAS BEEN DELETED.
H04:
AGENT POSITIONS WITHIN A GROUP MUST BUILD AN UNINTERRUPTED
SEQUENCE. THE NEW POSITION AGTPOS=@@@@ HAS THEREFORE
BEEN ASSIGNED TO THE AGENT SPECIFIED IN THE COMMAND.
H05:
THIS COMMAND CAUSED A CHANGE IN THE AGENT
POSITIONS WITHIN ACD GROUP ACDGRP=@@@.
H06:
AGENT AGTID=@@@@@@ HAS BEEN ADDED TO THE FLEXIBLE ACD GROUP.
H07:
THE AGENT AGTID=@@@@@@ HAS BEEN MOVED TO FLEXIBLE GROUP.
H08:
THERE ARE NO AGENTS HAVING 'AGTID' WITHIN THE REQUIRED RANGE.
H09:
THERE ARE NO AGENTS HAVING 'ACDGRP' WITHIN THE REQUIRED RANGE.
H10:
THERE ARE NO AGENTS ASSIGNED YET TO ACD GROUP ACDGRP=@@@.
H11:
NO AGENT WITH AGTID=@@@@@@ CONFIGURED
H12:
THERE IS NO ACD GROUP WITH ACDGRP=@@@ CONFIGURED.
(SEE AMO ACDGP,ACDGRP)
H13:
LOGON OF AGENT AGTID=@@@@@@ NOT POSSIBLE.
(NEGATIVE ACKNOWLEDGEMENT FROM CALL PROCESSING)
H14:
COULD NOT LOG ON AGENT AGTID=@@@@@@ BECAUSE THE
APPROPRIATE DEVICE (AUTOEXT) IS NOT IDLE OR IS
UNAVAILABLE. IN ORDER TO LOG ON DEACTIVATE AND
ACTIVATE THE DEVICE THE FOLLOWING COMMANDS:
DEACT-DSSU:OFFTYPE=DC,TYPE=STNO,STNO=<AUTOEXT>;
ACT-DSSU:ONTYPE=ANL,TYPE=STNO,STNO=<AUTOEXT>;
OR USE FUNCTION RESTART-DSSU.
H15:
LOGON OF AGENT AGTID=@@@@@@ NOT POSSIBLE
BECAUSE THE DEVICE (AUTOEXT) IS NOT IN SERVICE.
ACTIVATE DEVICE WITH THE FOLLOWING COMMAND:
ACT-DSSU:ONTYPE=ANL,TYPE=STNO,STNO=<AUTOEXT>;
H16:
AGENT AGTID=@@@@@@ COULD NOT BE RELOGGED BY
CALL PROCESSING DUE TO THE LACK OF LOGON POSITIONS.
ALLOCATE ADDITIONAL MEMORY WITH THE FOLLOWING COMMAND:
ADD-DIMSU:ACDLOGON=<?>;
H17:
LOGOFF OF AGENT AGTID=@@@@@@ NOT POSSIBLE.
(NEGATIVE ACKNOWLEDGEMENT FROM CALL PROCESSING)
H18:
NEGATIVE RESPONSE FROM CALL PROCESSING.
H19:
THE 'AUTOMATIC LOGON' FEATURE HAS BEEN
WITHDRAWN FROM AGENT AGTID=@@@@@@.
H20:
THERE ARE NO AGENTS CONFIGURED.
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02/2025
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