213.3
Parameter Descriptions
ACLOOP
Priority number of attendant loop transfer
Type of Input
Single value
optional in the case of QUEMODE=MQ
not available in the case of QUEMODE=DQ
(an entry will be ignored; the operator will be notified with an advisory message)
Possible Values
:
1 - 48
ANSKEY
Answer key
Type of Input
:
Single value
Possible Values
:
in the case of
QUEMODE=DQ:
L1
answer key Line 1
L2
answer key Line 2
in the case of
QUEMODE=MQ:
SQ01 - SQ12
Source Queue 1 - Source Queue 12
ANSYN
Announcements with synchronous start of text
Type of Input
:
Single value, optional
Possible Values
:
Y, N
Default Value
:
N
ATNDGR
Attendant group number
Type of Input
:
Single value,
concatenated single values, ranges
(except ADD)
required (ADD, DELETE, CHANGE)
optional (DISPLAY, REGENERATE)
Possible Values
:
0 - 15
ATNDNO
Individual attendant directory number
Type of Input
:
Single value, concatenated single values,
ranges, optional
Possible Values
:
Call numbers of allocated daytime ATNDs
AUTNS
Automatic night switch,
i.e. call forwarding - no answer from ATND to NOPT 8 after time.
Type of Input
:
Single value, optional
Possible Values
:
ON, OFF
ON, only if NOPT8 is defined.
Default Value
:
OFF
Time for automatic night switch can be changed in AMO CTIME, parameter ATNDCALL.
Lock / unlock of the ATND after automatic night switching can be changed in AMO ZAND, TYPE=ATND, parameter AUTNS.
CASMCF
Centr. Attendant Service Multiple Call Forward
Type of Input
:
Single value, optional
Possible Values
:
Y
The call is forwarded to the external CAS destination
N
The call is forwarded to the next local night option
Default Value
:
Y
COD
Control of diversion when calling target station
Type of Input
:
Single value, optional
Possible Values
:
ON
The feature is permanently activated. The AC must decide for every station with call forwarding whether call forwarding is to be followed or whether the call is to be extended to the station.
OFF
The AC can make temporary use of the feature by activating it with the DES key prior to each extending operation.
Default Value
:
OFF
Prerequisites:
- type ACWinMQ attendant console
- feature must be activated throughout the system with AMO ZAND
If the feature has been deactivated with AMO ZAND, the extended call will follow the user’s call forwarding.
COINCO
Priority number of call type CO in consultation
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
COONHOOK
Priority number of call type CO on hook in consultation
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
COREC
Priority number of call type CO recall
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
COSER
Priority number of call type CO serial call
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
CQMAX
Maximum length (number of elements) of call queue
Type of Input
:
Single value, optional
Possible Values
:
2 - 256
Default Value
:
Number of ATNDs of the ATNDGR * 3 + 10
It has to be considered that calls ringing at an attendant console are counted. Internal, central office calls and charge calls to this attendant group are counted. Two buffers from the allocated CQMAX buffers are reserved and cannot be used for regular queuing. Even if the attendant group is in permanent night mode to an external attendant group buffers need to be allocated in order to process recalls, intercept calls, serial calls and on hook transfer calls to the external attendant group. Each of these calls allocate one buffer in the originating attendant group till this call is answered.
See also description of OFLGR.
CQMAXF
Determine max. of CQ calls, first answer calls per attendant
Type of Input
:
Single value
required (ADD), optional (CHANGE) in the case of QUEMODE=DQ
not available in the case of QUEMODE=MQ
(an entry will be ignored; the operator will be notified with an advisory message)
Possible Values
:
0 to 5
Note, changing on this parameter becomes effective only when the attendant terminal is reset (e.g. removal and reinsertion of the jack plug).
EMERG
Priority number of call type emergency calling
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
FORMAT
Format of the displayed data
Branch parameter for the action DISPLAY
Type of Input
:
Single value, optional
Possible Values
:
ALL
= Display all data
PRIO
= Display priority data
GENERAL
= Display general data
SEARCH
= Search and display all AC without assignment to an ATND group
Default Value
:
ALL
FUNCT
Whether devices are to be added or removed
Branch parameter for the parameter ATNDNO
Type of Input
:
Single value, optional
Possible Values
:
DEL
= Delete ATNDNO in the ATNDGR
ND
= New definition of the set of ATNDNO for an ATNDGR
ADD
= Add ATNDNO to an ATNDGR
Can only be declared in conjunction with ATNDNO
Default Value
:
ADD (if ATNDNO is entered)
HOT
Priority number of call type hotline call
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
INIGHTPR
Priority of individual night service
Type of Input
:
Single value, optional
Possible Values
:
Y
N
Default Value
:
N
ITDEST
Internal traffic groups having ATND group as intercept dest.
Type of Input
:
Single value, concatenated single values,
ranges, optional
Possible Values
:
0 - 15
Each ITRGR must be allocated to an ATNDGR at all times. When the first ATNDGR is assigned, then this is implicitly the intercept destination for all ITRGRs.
LOFC
Priority number of call type local first call
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
LOPRIC
Priority number of call type local prio call
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
LOREC
Priority number of call type local recall
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
NOPTNAME
Association between night option and night option name
Allocation of a name to a night option
Type of Input
:
Single value, concatenated single values, optional
Possible Values
:
"<nopt> - <name>"
"<nopt> - <name>" & "<nopt> - <name>" etc.
nopt
= Night option
Type of Input
:
Single value, required
Possible Values
:
1 to 8
name
= Night option name
Type of Input
:
Single value, required
The allocation of a name (1 - 20 characters) is only possible for defined night options. No entry = default value.
Default Value
:
"NIGHT OPTION <nopt>".
NOPT1
Device(s) assigned to night option 1
to
Each ATNDGR must contain at least one night option.
NOPT8
If night service is not required for an ATNDGR, then the "none" night option must be allocated (cf. AMO NAVAR).
Type of Input
:
Single value, optional
Possible Values
:
0 - 128
night option numbers assigned with AMO NAVAR
0 erases a night option
(except the active night option)
in the case of AUTNS = ON, NOPT8 must be defined.
OFLGR
Number of assigned overflow attendant group
Type of Input
:
Single value, optional
Possible Values
:
0 - 15
**
assigned attendant group number
erases the overflow to an attendant group
If OFLGR is set then calls to this attendant group who cannot be queued in the general attendant queue will be diverted to the assigned overflow attendant group. If no OFLGR value is assigned then CO calls who encounter “no queue element” will keep on trying to get into this queue; internal calls will get a busy indication.
The own attendant group number must not be assign as overflow attendant group.
OPT
Night option on activation of night mode
Type of Input
:
Single value, required (ADD), optional (CHANGE)
Possible Values
:
1 to 8
specified night option must be defined
OVCOFC
Priority number of call type overflow CO first call
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
OVLOFC
Priority number of call type overflow local first call
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
OVLOPRIC
Priority number of call type overflow local prio call
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
OVTIFC
Priority number of call type overflow tie first call
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
PERSONAL
Priority number of personal call
Type of Input
Single value
optional in the case of QUEMODE=MQ
not available in the case of QUEMODE=DQ
(an entry will be ignored; the operator will be notified with an advisory message)
Possible Values
:
1 - 48
PRIOLEV
Priority level
Type of Input
:
Single value
Possible Values
:
1-8
PRIONO
Priority number
Type of Input
:
Single value
Possible Values
:
1-48
QUEMODE
Call queuer mode
Type of Input
:
Single value, optional
Possible Values
:
DQ
Double queues
MQ
Multiple queues
Default Value
:
DQ
SDIST
Single distribution, fresh calls will only be signaled to entirely free ATNDs of the group
Type of Input
:
Single value
optional if QUEMODE=DQ
not available in the case of QUEMODE=MQ
(an entry will be ignored; the operator will be notified with an advisory message)
Possible Values
:
Y [yes], N [no]
Default Value
:
N
TIINCO
Priority number of call type tie in consultation
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
TIONHOOK
Priority number of call type tie on hook in consultation
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
TIREC
Priority number of call type tie recall
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
TISERTT
Priority number of call type tie serial call
Type of Input
:
Single value, optional
Possible Values
:
1 - 48
TYPE
Branch parameter
Type of Input
:
Single value,
required (CHANGE)
Possible Values
:
GENERAL
general data
PRIOCALL
priority number of call types
PRIOLEV
assignment of the priority number to answer key and priority level
WC
Max. number of waiting calls
Type of Input
:
Single value
optional in the case of QUEMODE=DQ
not available in the case of QUEMODE=MQ
(an entry will be ignored; the operator will be notified with an advisory message)
Possible Values
:
0 - 255
Default Value
:
0
limitation not activated
This parameter limits the number of waiting calls in the call queue. The max. number is limited by the number of elements of the call queue (parameter CQMAX). If OFLGR is set then calls to this attendant group who exceeds the max. number of waiting calls will be diverted to the assigned overflow attendant group.
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02/2025
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