Collapse AllExpand All

5.5. Transferring Calls - Voice-Only and Integrated Configurations Previous topic Parent topic Child topic Next topic

A call (received via OpenScape Voice) that is currently in progress on your Wi-Fi device, desk phone, or cell phone can be transferred to either someone you have recently talked to, someone on your Contacts list, or a number you enter from the Dialpad. The second party is held during the transfer to the third party.

INFO:
For Integrated Configuration: call transfer works with a Wi-Fi connection. This feature is not available when connected via cellular data connection.
The control of the call is lost once the transfer is successful. If the transfer fails (e.g., the destination is busy, unreachable, etc.), the previous device is recalled.
INFO:
If your transfer fails to a destination that has OpenScape Mobile Pro, it’s likely that your Transfer Recall Timer needs to be increased because it’s overriding the OpenScape Mobile Pro routing timer. In this case, contact your System Administrator.