Step by Step

1. Navigate to the User tab and tap Devices.
2. In the Select device section that appears, tap the icon and tap New Device.
3. Enter manually the name, address in the corresponding fields and select one of the following:
   • RNA - If you select this option then you need to also enter an RNA value, that is the time period (seconds) that the call will ring when not being answered.

     INFO:

     RNA is the acronym for Ring, No Answer and refers to the time duration when an agents is not at the place to receive or make calls and the calls are not being answered.
   • Standard redirection timeout - In this option your incoming call will be directed after ringing for a prefixed duration of time.
   • No redirection timeout - In this option there will not be a redirection of your incoming call no matter the duration time it remains unanswered.
4. Tap OK to save your changes.