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6.4.6. Logging Previous topic Parent topic Child topic Next topic

  • Diagnostics
    This option provides the following information:
    • Status - Shows details regarding the state and duration of the Wi-Fi connection and the software versions of the OpenScape server and OpenScape Mobile Pro client. In case there is also a connection to the EventServer, this will be displayed here. (See the troubleshooting section for how this information can be used)
    • Recent Events - Refer to the quickDiagnostic.txt file that contains the most important events, such as: status of the Wi-Fi connection, information related to the calls
    • Older Events - Displays older events
    • SBC Address - Displays the address of the SBC (Session Border Controller) used to connect to the OpenScape Voice Server when you are outside of the corporate network. This is configured by your System Administrator and automatically sent to your device (This number is only for your information; it cannot be changed).
  • Log File Management
    OpenScape Mobile Pro logs information in the background to help with problem analysis. These logs are needed when you report a problem (see Troubleshooting). The logs are stored in the memory internal to the device in an area that is accessible only to OpenScape Mobile Pro.
    There are two types of files displayed within the Log File Management area:
    • files with .log extension
    • file with .txt extension
      Up to five .log files (of one megabyte each) are created. Once OpenScape Mobile Pro fills up the last of the five .log files, it will delete the oldest file to make more space.When five files are logged the newest is at the bottom.
      The quickDiagnostic.txt file contributes to the quick diagnosis of the problems related to the OpenScape Mobile Pro application. This file lists the most important events, such as the status of the Wi-Fi connection and information related to the calls (when started, when ended, who called and call quality).
      INFO:
      Tap a log file to bring up its details (within a few seconds).
      The Options button presents the following:
      • Refresh - Updates the file list
      • Delete - Deletes all log files. This action cannot be undone
      • Send - Emails the log files to report an issue. The files are compressed first and then sent to an e-mail address automatically configured to be your technical support (usually your System Administrator)
      • Log Level - Here you can choose the level of logging you want the application to perform. You can choose between Disabled, Minimum, Medium or Maximum.

‣ Parent topic: Section 6.4. Advanced Settings

Mitel OpenScape Mobile Pro V10, Android Devices, Extended Guide, ID: A31003-M40A0-Y101-14-7619
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