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6.1.1. How to Manage App's Permissions Previous topic Parent topic Child topic Next topic

OpenScape Mobile Pro requires access to certain parts of your Android device to work properly, such as your phone status or microphone, but it needs your permission before doing so. When the app wants to use a permission for the first time, it will pop up a request message, and you can allow or deny the permission at that time. You can manage your app's permissions later if you change your mind.
You can view and manage your app's permissions directly from OpenScape Mobile Pro or from your device's Settings app. You can do this even if you are not signed in to the app.
The following permissions are available:
  • Phone state (Required): Allows the app to access the phone for making calls.
  • Microphone (Required): Allows the app to access the microphone for calls.
  • Location: Allows the app to access your location. If this permission is not granted, active calls may drop during network changes.
  • Camera: Allows the app to access the camera for calls. An application restart is required for the permission to take effect, if application is already on.
  • Bluetooth devices: Allows the app to use nearby Bluetooth devices to control calls.
  • Contacts: Allows the app to access your device contacts list.
  • Draw over other apps: Allows the app to display on top of other apps that you are using.
INFO:
If any of the required permissions is denied, you cannot sign in to OpenScape Mobile Pro.
Follow the steps below to view and manage your app's permissions directly from OpenScape Mobile Pro:

Step by Step

  1. In OpenScape Mobile Pro, navigate to Settings.
  2. Under Application Settings, tap Permissions.
    All available permission are displayed in a list.
    Each one has a slider that can be ON (green) or OFF (gray). If the slider is ON, it means the app is granted the respective permission, otherwise, it is not.
  3. Tap on a permission to change it.
  4. If you tap on the Draw over other apps permission, it will open the Settings app on your Android device in the Display over other apps page. Tap OpenScape Mobile Pro, then set the Allow over other apps slider to ON or OFF according to your needs.
  5. If you tap on a permission other than Draw over other apps and this permission is not yet granted, it will pop up a request message. Allow or deny the permission according to your needs.
  6. If you tap on a permission other than Draw over other apps and this permission is already granted, it will open the Settings app on your Android device in the App info page. Tap App permissions, locate the permission you are interested in and choose between the available options.

Next steps

If you have been navigated away of the OpenScape Mobile Pro app, tap the back arrow until you return to the app.