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8.1.1. How to Display Diagnostics Messages Previous topic Parent topic Child topic Next topic

By accessing Diagnostics you can see useful information about the OpenScape Mobile Pro application as well as information that can help you solve issues. To access and display Diagnostics:

Step by Step

  1. In OpenScape Mobile Pro, tap Settings and then tap Advanced.
  2. Swipe down in the Advanced settings screen and tap Diagnostics
  3. Tap Status to display information about your Wi-Fi connection status, server connection status and information about the current versions of Facade and UC Servers. Tap OK to get back to the Diagnostics page.
  4. Tap Recent Events from the Diagnostics page, to access information about all the recent events regarding the application. This information is also available as a .txt file.
    1. Tap the dots_figure-2.png icon on the top right corner of the screen and then tap Start to start the diagnostics logging process again.
    2. Tap the dots_figure-2.png icon on the top right corner of the screen and then tap Zoom to zoom in the recent event screen in order to see clearly specific details.
    3. Tap the dots_figure-2.png icon on the top right corner of the screen and then tap End to end the logging of diagnostics information.
    4. Tap the Return button on your Android device to return to the original Diagnostics screen.
  5. Tap Older Events to display older logging diagnostisc information about events regarding the application.
  6. Tap SBC Addresses to display information related to the Session Border Controller.
  7. Tap OSV Addresses to display information related to the OpenScape Voice.