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3.6.3. Using the Voicemail Greeting Feature Previous topic Parent topic Child topic Next topic

It is possible to record greetings which are played when a call is redirected to your voicemail.

There are several greetings options available:
  • Default greetings
    This is a system generated greeting and is selected by default. You may want to access the option Record of Name to record your name to be played when using this default greeting
  • Single greeting
    This can be used to inform who is your delegate or when you are available again to answer calls.
  • Vacation greeting
    When selecting this option all your calls are redirected to your voicemail. This also can be used to inform who is your delegate or when you are back again from your vacations.
  • Business greeting
    It allows you to record two greetings, one to be used during your business hours and the other to be used outside your business hours. You can also specify your business hours for each day of the week.
The greetings can be defined in the voicemail tab under settings.
You reach the voicemail tab with the following steps:
1. Click on your login name (avatar) on the header bar
2. Click on Settings
3. Click on the voicemal tab
You can record, playback, download or load your greeting. Press the Settings button under the Greeting you want to use:
a) When you click on the microphone you can record your greeting.While the recording is active the microphone vm_microphone_icon-2.png icon turns red. Clicking again on the microphone icon stops the recording.
b) When you click on the communication options voicemail_actions-4.gif icon you can select Load from File or Download.
INFO:
Only .wav files are supported.
INFO:
To use the Load from file option, the following properties are recommended: .wav File - 128 kbps bit rate, 8 kHZ sample rate, 16-bit resolution and channel mono.
c) You can click on the playback voicemail_play-2.gif icon to hear what you have recorded.
d) When you enable the check box Do not allow recording voice mails the caller cannot leave a message, just here your greeting.
4. Click Save to save your settings.

‣ Parent topic: Section 3.6. Voicemail

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