2.2.4 DISPLAY-ACDGP

The parameters of one or more ACD groups can be displayed by means of the function DISPLAY-ACDGP.
There are several ways to request a display. A range of ACD Groups may be displayed with ACDGRP as the lower range and upper range of the display. If the ACDGRP is not entered, all ACD groups on system are displayed. One particular ACDGRP may be displayed, or several groups may be displayed by chaining the ACDGRPs.
For example:
 
ALL ACD GROUPS:
DISP-ACDGP:;
ONE SPECIFIC GROUP:
DISP-ACDGP:5;
ACD GROUPS WITHIN A CERTAIN RANGE:
DISP-ACDGP:2&&5;
SEVERAL GROUPS:
DISP-ACDGP:1&3&4&10;
All ACD groups assigned to a supervisor extension may be displayed by entering the SUPEXT. ACD groups may also be displayed by a search method, or by primary status. To display the agents assigned to an ACD group, use AMO AGENT.
Parameters SUPEXT, SEARCH and PRIMARY belong to the same group which means only one parameter is allowed to be entered at one time. If ACDGRP is not entered, then display will be done for all groups in the system.
When initiating this function, the following checks are performed. Each check produces a reaction and a prompt or end.
Procedure Overview
 
Command Code
Parameter
DISPLAY-ACDGP
[ACDGRP=<number>],{[SUPEXT=<number>]
 
,[SEARCH=<param>],[PRIMARY=<param>],[TYPE=<param>]};
Examples
1.
Display ACD groups 1 and 5.
Input:
DISP-ACDGP:ACDGRP=1&5;
Output:
+-------+--------+--------+--------+---------+------+-------+------+
|ACDGRP | #AGTS | SUPEXT | SEARCH | PRIMARY | ON | FLASH | WINK |
+-------+--------+--------+--------+---------+------+-------+------+
| 1 | 5 | 233601 | CIRC | NO | 13 | 18 | 20 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 5 | 8 | 233635 | LIN | YES | 5 | 10 | 15 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+

2.
Display all primary ACD groups.
Input:
DISP-ACDGP:PRIMARY=YES;
Output:
+-------+--------+--------+--------+---------+------+-------+------+
|ACDGRP | #AGTS | SUPEXT | SEARCH | PRIMARY | ON | FLASH | WINK |
+-------+--------+--------+--------+---------+------+-------+------+
| 2 | 15 | 233601 | LIN | YES | 0 | 0 | 0 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 5 | 8 | 233635 | CIRC | YES | 4 | 8 | 16 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 8 | 17 | 233623 | CIRC | YES | 0 | 0 | 0 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 11 | 22 | 233618 | FIFO | YES | 11 | 22 | 44 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
3.
Display ACD groups with LINEAR search method from group 2 to group 30.
Input:
DISP-ACDGP:ACDGRP=2&&30,SEARCH=LIN;
Output:
+-------+--------+--------+--------+---------+------+-------+------+
|ACDGRP | #AGTS | SUPEXT | SEARCH | PRIMARY | ON | FLASH | WINK |
+-------+--------+--------+--------+---------+------+-------+------+
| 2 | 15 | 233601 | LIN | YES | 0 | 0 | 0 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 4 | 8 | 233623 | LIN | NO | 4 | 8 | 16 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 9 | 17 | 233623 | LIN | NO | 8 | 17 | 34 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 14 | 22 | 233618 | LIN | NO | 0 | 0 | 0 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 19 | 15 | 233603 | LIN | NO | 7 | 15 | 30 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 25 | 17 | 233611 | LIN | YES | 8 | 14 | 17 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
4.
Display all ACD Groups assigned to supervisor 233635
Input:
DISP-ACDGP:SUPEXT=233635;
Output:
+-------+--------+--------+--------+---------+------+-------+------+
|ACDGRP | #AGTS | SUPEXT | SEARCH | PRIMARY | ON | FLASH | WINK |
+-------+--------+--------+--------+---------+------+-------+------+
| 3 | 15 | 233635 | CIRC | NO | 7 | 15 | 30 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 4 | 8 | 233635 | LIN | NO | 4 | 8 | 16 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 5 | 8 | 233635 | LIN | YES | 5 | 10 | 15 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 13 | 17 | 233635 | CIRC | NO | 8 | 17 | 34 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 22 | 17 | 233635 | FIFO | NO | 0 | 0 | 0 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
| 24 | 22 | 233635 | FIFO | NO | 11 | 22 | 44 |
+-------+--------+--------+--------+---------+------+-------+------+
| TYP: NORMAL | PMSAN: |
+-------+--------+--------+--------+---------+------+-------+------+
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