2.4
Error Messages and Advisories
Note:
AMO ACDGP communicates with the call processing subsystem when performing various commands. Some of the error and advisory messages reflect a negative response from Call Processing during requests from the AMO to log off, log on, or block an agent group.
For some types of commands, AMO ACDGP sends a message to Call Processing (request to block an Agent Group) prior to changing the static database. If the request fails (negative ack from Call Processing), the static database is not changed. error message F17 reflects this.
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