4.3.7 SET-ACDRT

The SET-ACDRT function modifies ACD routing tables 2 to 15.

This function is used to change, insert, and delete steps in an existing ART using the step modify mode (TYPE=ARTSTEP, INSSTEP, and DELSTEP, respectively). This function is also used to change the maximum number of steps (MAXSTEP) for ARTs 2 to 15 using the table modify mode (TYPE=MAX).

SET-ACDRT may only be used by service personnel.

When using MAXSTEP to decrease the number of steps, the steps that are to be “deleted” are checked. If these steps have not been set to skip steps, or if the steps are referenced in a GOTO (GSTEP) or conditional (COND) step, an error will be generated.

If the VALOLD parameter is specified for testing the oldest call in a queue, the number of minutes and seconds will be entered using the following format:

mmm-ss

Minutes may be entered alone. If seconds are to be specified, both minutes and seconds must be entered, even when minutes are zero as shown:


Entered	Minutes	Seconds
0-35	0	35
2-0	2	0
2	2	0
0-0	0	0
0	0	0

Procedure Overview


Command Code	Parameter
SET-ACDRT	ART=<NUMBER>,
	\|,TYPE=MAX,MAXSTEP=<number>;
	\|,TYPE={ARTSTEP,INSSTEP},STEP=<number>
	\|,ACT=<DELAYRB>;
	\|,ACT=<DISCON>;
	\|,ACT=<SKIP>;
	\|,ACT=<GOSTEP>,GSTEP=<number>;
	\|,ACT=<WTSEC>,SEC=<number>;
	\|,ACT=<RTAGT>,AGTID=<number>;
	\|,ACT=<RTEXT>,EXTNUM=<number>;
	\|,ACT=<RTGRP>,ACDGRP=<number>;
	\|,ACT=<RTMUS>,MUSNUM=<number>;
	\|,ACT=<RTOFF>,DIRNUM=<number>;
	\|,ACT=<RTREC>,RECNUM=<number>;
	\|,ACT=<WTAPPL>,APPLSEC=<number>; \|,ACT=<RTHEART>; \|,ACT=<HEARTCND>,APPLNAM=<string>,HEARTSEC=<number>, CONDSTEP=<number>;
	\|,ACT=COND,CACDGRP=<number>,CGSTEP=<number>
	\|,TEST=CALQEDEQ,VALCAL=<number>;
	\|,TEST=CALQEDNE,VALCAL=<number>;
	\|,TEST=CALQEDLT,VALCAL=<number>;
	\|,TEST=CALQEDGT,VALCAL=<number>;
	\|,TEST=OLDINQEQ,VALOLD=<number>;
	\|,TEST=OLDINQNE,VALOLD=<number>;
	\|,TEST=OLDINQLT,VALOLD=<number>;
	\|,TEST=OLDINQGT,VALOLD=<number>;
	\|,TEST=AGTLGNEQ,VALAGT=<number>;
	\|,TEST=AGTLGNNE,VALAGT=<number>;
	\|,TEST=AGTLGNLT,VALAGT=<number>;
	\|,TEST=AGTLGNGT,VALAGT=<number>;
	\|,TEST=AGTAVLEQ,VALAGT=<number>;
	\|,TEST=AGTAVLNE,VALAGT=<number>;
	\|,TEST=AGTAVLLT,VALAGT=<number>;
	\|,TEST=AGTAVLGT,VALAGT=<number>;
	\|,TYPE=DELSTEP,STEP=<number>;

Examples:

Change step 1 of ART 2 to SKIP.

Input:

SET-ACDRT: ART=2,TYPE=ARTSTEP,STEP=1,ACT=SKIP;

Output:

H05: THE ACTION OF THE STATEMENT CONTAINED IN STEP ART:STEP=2:01
HAS BEEN CHANGED TO ACT=SKIP.

Refer to CHANGE function for more examples.

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