5.3.2 DISPLAY-ACDSD

All ACD system data are displayed through the use of function DISPLAY-ACDSD. It displays the tables SYS, MSG, and CAFRCG. The tables can be displayed one by one, in chain, or all. If no value is entered, all three tables are displayed.
Additionally, as information for service personnel, the ACD lodens/ltg lines are shown.
There are no error messages associated with the function DISPLAY-ACDSD.
Procedure Overview
Command Code
Parameter
 
DISPLAY-ACDSD
|[TYPE=SYS];
 
 
 
 
 
|[TYPE=MSG]
 
 
|,[MSGCAT=AGT|SPV],[MSGNUM=<number>];
 
 
|,[MSGCAT=EMER];
 
 
 
 
 
|[TYPE=CAFRCG],[RCG=<number>];
 
Examples:
1.
Display system table.
Input:
DISP-ACDSD:TYPE=SYS;
Output:
+-------------------------------------------------------------------------+
| ACD SYSTEM DATA                          |
+-------+------+-------+------+-------+-------+-------+------+-----+------|
| AGTID | QFAC | AGT | FEA | DELAY | SM | SERVC | MON      | AGT | NACD |
| LEN | TOR | TARGT | TURE | RBT | TIMER | OUT | PIN | FWD     | AWK    |
+-------+------+-------+------+-------+-------+-------+------+-----+------|
| 6 | 0 | EXT | ON | 5 | 500 | YES | NO | YES   | N0        |
+-------+------+-------+------+-------+-------+-------+------+-----+------|
| ACD_ACL : LODEN = 41E H                  LTG LINE = 563 H |
| ACD_ROUTING: LODEN = 41D H                 LTG LINE = 562 H |
| DNI_PSEUDO : LODEN = 0 H                 LTG LINE = 0 H |
+-------+------+-------+------+-------+-------+-------+------+-----+------|
2.
Display the agents in the message table.
Input:
DISP-ACDSD:TYPE=MSG,MSGCAT=AGT;
Output:
+----------------------------------------------+
| ACD SHORT MESSAGE |
+----------+--------+--------------------------+
| MSGCAT | MSGNUM | MESSAGE |
+----------+--------+--------------------------+
| AGT | 1 | MESSAGE 1: SUPV TO AGENT |
| AGT | 2 | MESSAGE 2: SUPV TO AGENT |
| AGT | 3 | MESSAGE 3: SUPV TO AGENT |
| AGT | 4 | MESSAGE 4: SUPV TO AGENT |
| AGT | 5 | MESSAGE 5: SUPV TO AGENT |
| AGT | 6 | MESSAGE 6: SUPV TO AGENT |
| AGT | 7 | MESSAGE 7: SUPV TO AGENT |
| AGT | 8 | MESSAGE 8: SUPV TO AGENT |
+----------+--------+--------------------------+
3.
Display the RCG numbers 7, 62, and 105 in the CAFRCG table.
Input:
DISP-ACDSD:TYPE=CAFRCG;RCG=7&62&105;
Output:
+---------------+
| ACD CAFRCG |
+------+--------+
| RCG | CAFDN |
+------+--------+
| 7 | 234567 |
| 62 | 902388 |
| 105 | 160123 |
+---------------+
4.
Display the System Table, the Message Table (agent, supervisor and emergency sections), and CAFRCG Table.
Input:
DISP-ACDSD:;
Output:
    +-------------------------------------------------------------------------+
| ACD SYSTEM DATA                          |
+-------+------+-------+------+-------+-------+-------+------+-----+------|
| AGTID | QFAC | AGT | FEA | DELAY | SM | SERVC | MON      | AGT | NACD |
| LEN | TOR | TARGT | TURE | RBT | TIMER | OUT | PIN | FWD     | AWK    |
+-------+------+-------+------+-------+-------+-------+------+-----+------|
| 6 | 0 | EXT | ON | 5 | 500 | YES | NO | YES   | N0        |
+-------+------+-------+------+-------+-------+-------+------+-----+------|
| ACD_ACL : LODEN = 41E H                  LTG LINE = 563 H |
| ACD_ROUTING: LODEN = 41D H                 LTG LINE = 562 H |
| DNI_PSEUDO : LODEN = 0 H                 LTG LINE = 0 H |
+-------+------+-------+------+-------+-------+-------+------+-----+------|
 
          +----------------------------------------------+
| ACD SHORT MESSAGE |
+----------+--------+--------------------------+
| MSGCAT | MSGNUM | MESSAGE |
+----------+--------+--------------------------+
| AGT | 1 | MESSAGE 1: SUPV TO AGENT |
| AGT | 2 | MESSAGE 2: SUPV TO AGENT |
| AGT | 3 | MESSAGE 3: SUPV TO AGENT |
| AGT | 4 | MESSAGE 4: SUPV TO AGENT |
| AGT | 5 | MESSAGE 5: SUPV TO AGENT |
| AGT | 6 | MESSAGE 6: SUPV TO AGENT |
| AGT | 7 | MESSAGE 7: SUPV TO AGENT |
| AGT | 8 | MESSAGE 8: SUPV TO AGENT |
+----------+--------+--------------------------+
| SPV | 1 | MESSAGE 1: AGENT TO SUPV |
| SPV | 2 | MESSAGE 2: AGENT TO SUPV |
| SPV | 3 | MESSAGE 3: AGENT TO SUPV |
| SPV | 4 | MESSAGE 4: AGENT TO SUPV |
| SPV | 5 | MESSAGE 5: AGENT TO SUPV |
| SPV | 6 | MESSAGE 6: AGENT TO SUPV |
| SPV | 7 | MESSAGE 7: AGENT TO SUPV |
| SPV | 8 | MESSAGE 8: AGENT TO SUPV |
+----------+--------+--------------------------+
| EMER | | EMERGENCY: AGENT TO SUPV |
+----------+--------+--------------------------+
+---------------+
| ACD CAFRCG |
+------+--------+
| RCG | CAFDN |
+------+--------+
| 7 | 234567 |
| 62 | 902388 |
| 105 | 160123 |
+------+--------+
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