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12.1.1. Enhanced Agent Feature Operation after Soft Restart Previous topic Parent topic Child topic Next topic

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Examples of features maintained include but are not limited to:
  • Agent to Supervisor Messages
  • Call Forwarding
  • Manual Hold
  • callback
  • conference
  • repeat id
  • dds/dss
  • message waiting
  • recall
  • park to station/group park
  • consult,transfer and toggle