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12.1.2.2. User Interface Previous topic Parent topic Child topic Next topic

A phantom line can log on as an ACD Agent only if it is classmarked as an Agent (AGENT) and it is restricted from both signing on and signing off (NORELOC).
CHANGE-SDAT:STNO=2222,TYPE=ATTRIBUT,AATTR=NORELOC;
IMPORTANT:
The NORELOC attribute blocks the line it is assigned to from performing autoset relocation (sign-on/sign-off). A phantom Agent must be logged off from the line appearance where the phantom was initially logged on.
Operation of the phantom Agent line is the same as for other keyset lines which are Agents. The phantom line must be selected either manually or via the keyset's originating line preference setting for the phantom Agent line to be in use.
Some ACD features only operate on ACD keysets -- keysets whose prime line is an Agent. Also note that the ACD LEDs that indicate Agent modes and call queue status only apply to the device's prime line and not any secondary or phantom line appearance.
Phantom lines can be classmarked as ACD Supervisors (SUPER) and as autologon extensions (AUTOLOG). However, phantom lines are blocked from acting as ACD group Supervisors and from being automatically logged on.