This feature allows you to configure a toggle button on the ACD agent telephone that allows the agent to set their telephone to automatically answer inbound telephone calls.

When the button is pressed, the lamp comes on indicating that the feature is enabled. When the button is pressed again, the lamp turns off.

If the feature is engaged and the lamp is on, and a call is delivered to the agent by ACD call processing, a short burst of tone, or "zip" tone, is heard in the headset the agent is using, and the caller is automatically answered and connected to the agent. The call is terminated when the caller hangs up or the agent presses the line key or the release key.

When the feature is not engaged and the lamp is off, the telephone call must be answered by the agent manually by pressing the line key.