12.1.9.1. Feature Description 
Automatic Call Pickup will be available for telephones configured
with ACD functionality.
There are 2 scenarios:
Agent is logged on and available
- AICS is activated
- The agent receives ACD calls. In this case nothing is changed: the agent automatically hears the AICS zip tone and then gets connected to the caller, or the agent automatically hears the AUDSRCID if activated, then the zip tone and then gets connected to the caller.
- The agent receives personal calls. In this case the agent hears a personal announcement if activated (see below ¡V user interface), similar to AUDSRCID, then the zip tone and then gets connected to the caller.
- AICS is not activated
- The agent receives ACD calls. In this case nothing is changed: the agent station rings. When the agent answers it gets connected to the caller or it hears the AUDSRCID if activated and then gets connected to the caller.
- The agent receives personal calls. The agent station rings. When the agent answers it hears a personal announcement if activated (see below ¡V user interface), similar to AUDSRCID, then it gets connected to the caller.
Agent is logged off, or not availableAICS activated/not activated: - The agent cannot receive ACD calls.
- The agent receives calls on his private line. In this case AICS has no effect, the station rings and the agent uses the handset to answer the call. No announcement starts.