12.1.11.2. Service Information 
Prerequisites
- AMO ZAND RESERVE parameter 186 is activated.
- Calling party is in ACD queue and hears music or announcement.
- Application activated a CSTA deflect (ACL Diver Call) request for calling party CallDirector port.
- The destination of CSTA Deflect (ACL Diver Call) Request is an analog CallDirector port.
- Destination CallDirector has an activated AGENT flag in AMO SDAT.
User interface:
Calling party will not hear ringback tone when the application divert
the call from ACD music or announcement to the Call Director port.
calling party
Possible calling party devices:
- internal digital phone
- internal analog phone
- internal functional device
- external call via digital trunk (CO or TIE trk.)