12.1.14.1. Feature Description 
If an agent is part of a group for which a configuration with pilot
number and name exists (GRPPN and GRPNAME in AMO ACDGP),
and the agent makes a call towards another subscriber, the pilot number
and name will be displayed at the called side. These data will remain
valid until the agent becomes idle, regardless if the agent has logged
off in the mean time or gets involved in various scenarios.
INFO:
This feature is supported for phones display only. Pilot Number
and Name act as a PIN for the agent. PIN feature is not supported on
CSTA interface, therefore ACD Pilot Number and Name are not propagated
via CSTA to applications. Original agent number and name will be presented
instead.
The ACD Group Pilot Number (GRPPN) is a number per ACD
group which fully replace the agent's number when an agent places a call.
It must be a configured number in AMO ACDGP which can be called back. The
ACD group pilot number can be assigned to one or more groups of agents.
The ACD Group Name (GRPNAME) is a text per ACD group
which fully replaces the agent's name when an agent places an internal
call (configurable in AMO ACDGP).
If the name and number of the ACD group should not be presented, then
the corresponding fields in AMO ACDGP must be empty.