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12.1.10.2. Scenarios Previous topic Parent topic Child topic Next topic

  1. The calling party is diverted from the ACD's queue:
    acd_scenario_1.jpg
  2. The ringing call is deflected from the agent
    acd_scenario_2.jpg
  3. The calling party is routed to a second DNI number (DNI 1 will be displayed on the calling)
    acd_scenario_3.jpg
  4. The Calling party is transferred to an ACD by an extension
    acd_scenario_4.jpg
At the call connection the display of the calling party shows the (first) DNI number.
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