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12.2.1.2. Server Functions Previous topic Parent topic Child topic Next topic

  • The ACDAPP can operate as an application server with functions for generating reports and statistics.
  • The ACDAP supports various management functions with a range of reports and statistics which can be implemented by the ACD administrator and ACD operator console to monitor ACD agent and ACD system performance.
  • An ALAN is used for the connection to the OpenScape 4000. The new ACL-C link developed is used as a data interface.