The ACDAPP can operate as an application server with functions for generating reports
and
statistics.
The ACDAP supports various management functions with a range of reports and statistics
which can be implemented by the ACD administrator and ACD operator console to monitor
ACD
agent and ACD system performance.
An ALAN is used for the connection to the OpenScape 4000. The new ACL-C link developed
is
used as a data interface.