A station or a recording device, which has the proper authorizations
can listen the calls made by a another station to a third party. Only
the basic calls can be listened and when the monitored station leaves
the actual call and goes ino consultation with another subscriber or
trunk, the monitoring is interrupted and the monitor hears the "Please
hold" announcement. It is also possible to monitor a consultation
call.
The monitoring will be extended with the same type of monitoring
as the initial call! For example, if the monitor has activated the
Tone Monitoring, for the consultation call the tone will also be present,
given the condition that the extended tone monitoring is enabled.
The monitoring of the consultation call is started only if the Extended
Monitoring is enabled for the whole system by means of AMO ZANDE through
the parameters EXTMNTON or EXTSLTMN.
The monitoring can be either
silent or
with
tone and
can only be activated from a Digite or an Anate phone.
Only Digites and Anates can be monitored as targets.
The supported partners of the monitored station are:
- Digital phones
- Analog phones
- SIP devices
- Functional devices
- Trunks (digital/analog)
silent
The silent monitoring implies that the listened parties are not notified
about the fact that they are being monitored.
tone
The tone monitoring means that the monitored and its partner are hearing
a tone which lets them know that their call is monitored by another station.