Collapse AllExpand All

12.3.4. Service Information Previous topic Parent topic Child topic Next topic

A station or a recording device, which has the proper authorizations can listen the calls made by a another station to a third party. Only the basic calls can be listened and when the monitored station leaves the actual call and goes ino consultation with another subscriber or trunk, the monitoring is interrupted and the monitor hears the "Please hold" announcement. It is also possible to monitor a consultation call.
The monitoring will be extended with the same type of monitoring as the initial call! For example, if the monitor has activated the Tone Monitoring, for the consultation call the tone will also be present, given the condition that the extended tone monitoring is enabled.
The monitoring of the consultation call is started only if the Extended Monitoring is enabled for the whole system by means of AMO ZANDE through the parameters EXTMNTON or EXTSLTMN.
The monitoring can be either silent or with tone and can only be activated from a Digite or an Anate phone.
Only Digites and Anates can be monitored as targets.
The supported partners of the monitored station are:
  • Digital phones
  • Analog phones
  • SIP devices
  • Functional devices
  • Trunks (digital/analog)
silent
The silent monitoring implies that the listened parties are not notified about the fact that they are being monitored.
tone
The tone monitoring means that the monitored and its partner are hearing a tone which lets them know that their call is monitored by another station.