- Is the attendant group configured "with synchronous announcements"?
(VFGR: ANSYN=Y)?
- Is the COT parameter WAAN set for the route concerned?
- Has the caller dialed the attendant direct or has the call been extended
to the attendant via the attendant intercept feature?
- Is the announcement reason (WANNAOHK) entered in the ANNTONE branch
in the AMO-SYNCA?
For rerings, linked callback requests etc., no announcements will be
heard.
- Has the start delay timer been set to an appropriate value? (CTIME: CP1,
ATDLYANN)
- Have the correct entries been made in the announcement reason/announcement
type tables for ANNMCI and ANNMITR? (SYNCA)
- For direct dialing to the attendant group, the appropriate announcement
types must be entered for the WANNAOHK announcement reason in the ANNMCI
table for each possible last dialed digit.
- For attendant intercept of incoming exchange calls on lines without
direct inward dialing, the appropriate announcement types must be entered
for the WANNAOHK announcement reason in the ANNMITR table for the ITR
number of the exchange line.
- For callers who reach the attendant group via FWD/FNANS/FBSY, the
appropriate announcement types must be entered for the WANNAOHK announcement
reason in the ANNMITR table for the ITR number of the forwarding station.
However, this only works for forwarding stations in the same node as
the announcement unit or in homogeneous OS4k networks, where the partner
node can provide the ITR group information for the redirecting station.
Otherwise, the ITR number of the connecting line applies.
- If the synchronized announcement is installed in the CAC node, have the
COT parameters ABPD and WAAN been set for the tie trunk?
- Is the last digit in the attendant code entered for the ANNMCI branch
in the AMO-SYNCA (satellite PBX AMO-NAVAR, CD-CASEXT)?
- If the synchronized announcement is installed in the CAC node and
is only to be started, if the attendant console is in night service:
has the COT parameter ABNA been set for the tie trunk?
This parameter must not be set if you want the announcement to be enabled
at the CAC even during the day.
- If the incoming trunk is an MSI trunk, has the COT parameter ABPD (answering
before suffix-dialing or announcement) been set?
- If the incoming trunk is an MSI trunk without DDI and digit prefixing,
has the appropriate announcement type been set using the administration
in ANNMITR for the ITR of the MSI trunk?
- Has the internal application (calling party is terminal) been enabled
for internal traffic using AMO ZAND (from EV 3.0)?
AMO-ZAND BRANCH ATND, parameter ISYNCAC = YES
- Is the parameter ANSYN set in the internal terminal's COS?
