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11.1.6. Function-Enhancements for the Attendant Queues Previous topic Parent topic Child topic Next topic

The priority assignment to calls in call queues of an AC group is improved.
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Enhanced priority control, priority increase and call overflow

The feature is indicated by the following three qualities:
  • Incoming calls are bound one and processed in the call queue after new priority criteria.
  • At calls in the call queue waiting longer the priority level is increased after time.
  • Calls in the call queue waiting longer are diverted (overflow) after time to another manual switching position group.