11.1.3.2. Overview AC-Win MQ 
The feature Multiple Queues and Parallel Presentation provides a Queue
mode for Attendant Groups. This Queue mode supports 12 Source Queues
to which calls are directed and queued according to the administration
in AMO BUEND and AMO VFGR. All incoming calls to such an Attendant Group
are parallel presented to the Attendants of the group. Directed calls
to special Attendants and personal calls are also queued but presented
to this special Attendant only. This Queue mode is named MQ (Multiple
Queues) and is the alternative to the DQ (Double Queue) mode.
Valid Attendant types
in these groups can be:
|
Attendant Group Queue Mode
|
Attendant type
|
|
DQ (Double Queue)
|
AC4, AC-Win 4.x
|
|
MQ (Multiple Queue)
|
AC-Win MQ 2.x
|
The feature can be used network-wide in a homogeneous OpenScape 4000
and mixed OpenScape 4000/HiPath 4000/DX networks.
There are no changes to hardware required for this new feature the
Multiple Queue version of the AC-Win utilises the same hardware as the
previous ACWin-xx. The feature requires a different software package
to be loaded on the PC.