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11.1.6.2.3. Generation (Example) Previous topic Parent topic Child topic Next topic

  • Priority Upgrade is activated using AMO FEASU :
    CHANGE-FEASU:TYPE=<A>,CM=<CQPRI>;
    
  • The timer for the priority increase can be set using AMO CTIME :
    CHANGE-CTIME:TYPESWU=ATND,CQPRIO=<5...240>;
    
  • Overflow to another Attendant group after timeout. Calls waiting for a longer period of time in the call queue are transferred to another Attendantgroup after timeout. This feature can be administrated using AMO VFGR :
    CHANGE-VFGR:ATNDGR=<number>,TYPE=GENERAL,
    OFLGR=<assigned overflow attendant group>,
    
  • The overflow timer can be set using AMO CTIME.
    CHANGE-CTIME:TYPESWU=ATND,CQOFL=<5...240>;