11.1.7.2. Service Information 
- This feature works in different ways, dependant on the used group Queue
mode :
Attendant Group with Double Queue mode (DQ):If the Attendant is not the last Attendant in the group then the calls are distributed new to the other Attendants of the group in Day Service. Personal calls are released.If the Attendant is the last Attendant in the group then all waiting calls are forwarded to the NOPT8 destination. Personal calls are released.Attendant Group with Multiple Queues mode (MQ):If the Attendant is not the last Attendant in the group then the calls will be pre-sented to the other Attendants of the group in Day Service further. Directed calls to this special Attendant will be changed to parallel presented calls. Personalcalls are released.If the Attendant is the last Attendant in the group then all waiting calls are forwarded to the NOPT8 destination. Personal calls are released.
- The AMO ZAND parameter AUTNS has no impact for MQ Attendant groups.
- In both cases the Attendant Console changes to Night Service.
As a refinement of this behavior the Automatic Night Service can be executed
for the ringing call only. The ringing call is newly distributed or forwarded
to the NOPT8 destination only after time out. The Attendant console remains
in Day Service.Therefore administrate the following parameter in addition
to the VFGR parameter: