- Multiple incoming call handling: The existing OpenScape 4000 hunt group
solution for queuing and answering calls is used. The Attendant Light device must
be
single user within a master or code hunt group. Therefore, call distribution options
of
hunt groups have no impact to Attendant Light because it is a single device in
group.
The Attendant Light can be called via a special Attendant access code which
is configured over DAR=HUNT/DAR=STN in AMO WABE.
If the Attendant
Light is already busy with a call, all next incoming calls are queued. The call with
the highest priority in the queue is assigned to the Attendant Light when it becomes
available again. The priority order within the queue is emergency call, CO call, tie
call, internal call.
The call queue capacity can be set variable.
Feature
Interactions will be the same as for hunt group (AMO SA).
- BLF key module support with a maximum of 90 direct call keys to observe the
status of the programmed subscribers.
Using the BLF module on the Attendant Light
excludes the usage of any other key module.
Using the Direct station selection
keys on the busy lamp field the busy condition of the destination is displayed via
a
LED. If the destination is called despite being busy, call waiting is activated and
the destination is called when no longer busy (only if call waiting is activated.
If
call waiting is not activated "Not Possible" will be displayed).
Direct call
keys cannot represent network wide parties.
- Speed Extend with dialing a destination number or pressing a direct call key on
the busy lamp field module while being in talk state.
Speed Extending uses the
operator if he does not want to announce the call prior to extending it to the
destination station.
In connection state with the partner (caller or called
party) the operator dials the destination number of extension B or press DSS key
without manually invocation of the consultation function.
After end of dial, the
A party is automatically transferred to the free destination and the Attendant Light
device is released.
Transfer busy is used when extension B is busy (only if
call waiting is activated. If call waiting is not activated "Not Possible" will be
displayed).
IMPORTANT:
Speed extending and dialling DTMF digits
excludes each other.
IMPORTANT:
Other specific Attendant Console / AC-Win and Attendant Group
features as night services, call retrieval, control of diversion, call interception
etc.
are not supported by Attendant Light.
