8.3. CHESE - Integrated Executive/Secretary System 
Integrated executive/secretary systems are created with the AMO CHESE. The AMO is
used to assign
users to executive/secretary groups, and to define their status (executive, secretary
or
substitute secretary).
A mailbox can be defined as the forwarding destination for call forwarding
if busy and forwarding on no answer for calls to an executive member
of a CHESE.
The following points must be borne in mind:
- Only digital telephones can be assigned to an executive/secretary system. Digital telephones without a display (parameter DIGNODIS in SBCSU) cannot be assigned as executive or secretary telephones in a CHESE system. Keysets can not be assigned as executive or secretary. CMI mobile phones, however, can be configured in a CHESE as executive.
- When configuring the telephones, before they are assigned to the executive/secretary system, the appropriate key layout standard must be downloaded from the database (SBCSU, parameter STD). Secretary terminals must be defined by declaring SECR=Y. If a subscriber has been configured with SECR=NO, it can be changed later on to SECR=YES (AMO SBCSU).
- Executive stations and secretary stations require special function keys for the CHESE
features:
- Executive telephone
- one RNGXFER key (transfer of ringing to secretary telephone)
- one DSS key (direct station select) for DSS to secretary (also to second secretary telephone if required)
- Secretary telephone
- one PUS key (call pick-up) for each executive telephone in the configuration
- one RNGXFER key for each executive telephone in the configuration (transfer of ringing)
- one DSS key per executive telephone (direct station select)
- one REP key for activating/deactivating call forwarding to secretary's representative
- Executive telephone
- The function of the four PUS and RNGXFER keys of the secretary telephone can be changed via the TAPRO AMO, but not at the telephone itself.
- An executive/secretary configuration can comprise up to 4 executive, 2 secretary and 2 substitute secretary terminals (representatives).
- Neither an executive nor a secretary representative terminal may be assigned a hunt group master call number. Secretary terminals, however, are allowed as hunt group masters.
- The executive features FNANS (call forwarding on no answer) and FWDBSY (call forwarding
if
busy) can be assigned a voice mailbox as a forwarding destination. The following voice
mailbox options can be set:
NONE:Calls to the executive will not be forwarded to a voice mailbox with the FNANS or FWDBSY features (default setting)EXEC:The FNANS and FWDBSY features will forward calls to the executive's voice mailboxSECR:The FNANS and FWDBSY features will forward calls to the secretary's voice mailboxThe chosen setting is terminal-specific, and only works if
- The RNGXFER key on the executive telephone is not activated (i.e. no transfer of ringing to secretary)
- the voice mail server (VMS) is entered as the FNANS/FWDBSY destination for the executive terminal
If a secretary has activated the representative (REP) function, this will not affect the feature. However, if the executive has activated the standard call forwarding feature for all calls (FWD), this will take priority. - Each executive and secretary station can only belong to one group. Secretary representatives can belong to more than one group. Secretary telephones can also be assigned as secretary representatives. Secretary telephones can also be entered in a group without being assigned an executive (second secretary).
- The activation and deactivation of the substitute secretary is initiated at the secretary terminal.
- The REP (substitute secretary) destination can also be assigned with the CHECK key of the secretary terminal. When the REP function is deactivated, the old destination is automatically restored.
- If an executive has entered his or her secretary as a direct station selection destination, this function is automatically transferred to the substitute station if activated, even for substitutes of more than one secretary. When the substitutes are deactivated at the secretary terminal, the DSS destination is changed back.
- Each executive/secretary system is assigned a number for administration purposes. If this number is not explicitly specified when the system is initially added, the AMO automatically assigns the first free number.
- The maximum number of integrated executive/secretary systems is defined with the ES parameter of the DIMSU AMO (max. 1000), and the maximum number of stations in all CHESE systems is limited with the ESSTN parameter.
- Members of an executive/secretary system can also program a MESSENGER key on their terminal. The messenger code leads to an analog port to which a bell or a telephone can be connected. The connection is assigned with the AMO SSC and is allocated an access code for administration purposes rather than a dialling number.
- The timer for the notification ring delay has to be set with parameter BURST of the DTIM1 AMO.
- CHESE calls for the executive which are picked-up by the secretary, are logged in
the
executive's call log.
2 or more executives are assigned to one secretary: When one caller calls all executives one after the other, every executive gets an entry in its call-log of not-answered calls. The secretary gets all calls but only the last call is stored in its call-log (update of time of call of the older entry in case of calls from the same caller). After answering/deleting the last call, the call-logs of the other executives is not updated.
- Secretary has enabled the representative function (REP key). If there is an incoming
CHESE
call for the executive, this is signaled for the representative and now also on the
executive's display. An alerting tone is generated for the executive after a time
(AMO
DTIM1, Parameter BURST). This otherwise only happens if the secretary has not
activated the representative function.
CHANGE-ZANDE:TYPE=OPTISET,CHPARSIG=YES; CHANGE-DTIM1:TYPEDH=DIGITE,BURST=<time in seconds>;