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10.11.5.2.2. Service Information Previous topic Parent topic Child topic Next topic

IMPORTANT:
The display of the ACD group number instead of the agent station number can be administered in the TYPE=ACD branch of AMO ZAND with the parameter SUPAGTNU=YES/NOr. (However only in expert mode in the management interface)
IMPORTANT:
There must be an entry for "replace extension number" when you set display suppression at external stations. In this case no replacement number is sent and the setup is identified as PRESENTATION RESTRICTED.
  • The replacement number should be a meaningful number taken from the customer's number block (i.e. Callbacks to this number should also be able to reach an STN/ATND.)
  • Depending upon the numbering plan, digit modification can also be set up for logical nodes (see description of AMO KNMAT).
  • Possible alternative paths to other destination nodes have to be taken into account if the replacement number is to be displayed in all cases (see LCR).
  • Digit modification is based on the virtual origin and destination node numbers, i.e. not on each individual station!
  • Display suppression at external stations (SSTNO=ONLYEXT0) is effective only with a valid replacement number.