2.1
Interrelationships
•
AMO ACDRT
:
Configures ACD Routing Tables which may assign steps which will route to an ACD group (RTGRP). If an ACD group is referenced in an ART that group cannot be deleted.
•
AMO AGENT
:
Configures ACD agents which can be assigned to ACD groups by AMO ACDGP. To delete an ACDGP you must first remove all the agents assigned to that ACDGP.
•
AMO DIMSU
:
Determines the number of ACD groups which can be set up in the system.
•
AMO SDAT
:
Set the supervisor ACD attribute to an already created extension. This extension can be used for supervisor extension SUPEXT in AMO ACDGP.
•
AMOs SBCSU
:
Configures STNOs that can become the attribute for ACD supervisor set, which is assigned as SUPEXT by AMO ACDGP.
•
AMO ZAND
:
Sets the ACD feature on or off. ACD groups can not be added or changed if the ACD feature is off.
•
AMO-RICHT
SAN must be configured
•
AMO-DNIT
Determines the GRPPN. To enter a GRPPN you must first set it in AMO-DNIT
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02/2025
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