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16.3.1.2. Configure OpenScape 4000 Previous topic Parent topic Child topic Next topic

Configure access to Unify Phone Telephony Connector

  1. Open the OpenScape 4000 Assistant and navigate to Configuration Management > Unify Phone to configure the connectivity to the Unify Phone Telephony Connector.
  2. Check the status of Unify Phone Cloud in the upper left corner of the window:
    • Unify Phone Cloud not reachable means that you might need to configure a proxy to reach the Internet.
    • No or wrong API key means that the connector is reachable but you have not entered the API Key of your tenant.

    Figure 350. Unify Phone Cloud status

    unify_phone_cloud_status-2.png
  3. Login to the Unify Phone Telephony Connector via https://phoneapp.unify.com/tenant/ with a super admin account.
    From the Telephony connector tab, you can copy the API key, then paste it into the API key field and click Set API Key.
    If the API key is correct, the status will change to green Unify Phone Cloud reachable. After setting the API key, the input will disappear for security reasons.

Configure CICA

Unify Phone requires an active CICA connection for all Gateways where auxiliary devices are configured to forward CSTA messages between client and CSTA. Without an active CICA connection, Unify Phone cannot register and will display Telephony is down. The Gateways connect to CICA service port 31101 via VPN for security reasons. For more information, refer to the "Integrated VPN Service" chapter in the OpenScape 4000 V10, Platform Administration (Portal) document.
The status can be checked in the WBM area of the Gateways:

Figure 351. Configure CICA

configure_cica-2.png
CICA is a special application in CSTA. By default it uses port 1040 of the Default Connectivity Adapter, but Unify Phone requires the Circuit profile. (E164_NUMBER_FORMAT=1, OFFERED_MODE_NEEDED=1, ONS_MONITORING=1).
If the Default Connectivity Adapter is used for other applications, it is recommended to create a dedicated Connectivity Adapter with the Circuit profile on another port. For this, follow the steps below:
  1. Navigate to Expert Mode > CSTA and click on Add Connectivity Adapter.
  2. Select an available PBX Link Number (e.g. 7) and PBX Sub-App Number (e.g. 27), then select the Circuit profile, as displayed in the figure below.

    Figure 352. Connectivity Adapter Name

    connectivity_adapter_name-2.png
    Click Add.
  3. In CSTA Administration > Connectivity Adapters, click the Add a new application button, next to the Connectivity Adapter created in the previous step.

    Figure 353. Add a new application in CSTA Administration

    add_a_new_app-2.png
  4. Define a port (e.g. port 1041) for CICA and configure the same port on the CICA Configuration page.

    Figure 354. Define the CICA port

    cica_port-2.png

    Figure 355. CICA Configuration port

    cica_port_cica_configuration_page-2.png

Configure an external SBC address

Unify Phone will always be securely configured (TLS) by OpenScape 4000. The external IP of the SBC (in case of NAT, it is the Firewall external IP) and the SIP TLS port must be configured in OpenScape 4000 Assistant (similar to OSMO) in AMO-ZANDE, on the OSMO branch. Only IP address 1 will be used for Unify Phone.
You can configure either an FQDN name or an IP address using:
  • The AMO-ZANDE command:
    CHANGE-ZANDE:TYPE=OSMO, SBCFQDN1="os4k.unify.com", SBCADDR1=0.0.0.0, PORT1=5061;
  • The OpenScape 4000 Assistant or Manager, by navigating to Configuration Management > Network > System, as displayed in the figure below.

    Figure 356. Configure IP Address 1 in the Configuration Management

    ip_address_1-2.png

Configure the feature list

To use the OpenScape 4000 features in Unify Phone, configure the AMO ZANDE branch OSMO FEATLIST using the following command: CHANGE-ZANDE:TYPE=OSMO,FEATLIST=CF&SST&HF&SIP&SEHO&SDND&CSC&FC1&GPC;
The feature list contains the following:
  • Call Forwarding CF
  • Single Step Transfer SST
  • Handover from HF
  • Sip Over Data Connection SIP
  • Seamless Handover SEHO
  • Snooze DnD SDND
  • Consultation Call CSC
  • Call Forwarding Circuit1 FC1
  • Group Call GPC