Collapse AllExpand All

5.2.1. Changing Where you Can be Reached Previous topic Parent topic Child topic Next topic

You can control where calls are sent by changing the preferred device or configuring rules to route them.

Basically, if OpenScape UC is configured to route the call via either a preferred device (other than Auto-Pilot) or a configured rule, the call is routed according to those selections.
More specifically:
  • When the preferred device is not Auto-Pilot, OpenScape UC routing takes precedence while OpenScape Mobile Pro routing is not executed. Incoming calls are routed to the selected device. (However a call can still be moved from the selected device.)
  • A call can still be moved from the selected device even if UC rules are configured in the UC client.
  • If Auto-Pilot is selected as the preferred device, OpenScape Mobile Pro routing is performed for incoming calls. (Refer to section 3.1.)
  • Swiping a call to the desk phone icon will move it to the physical desk phone and not to the selected preferred device.
INFO:
The Route Calls to Cell function is only active when Auto-Pilot is enabled and the client logs off from the OpenScape Mobile Pro application.
To see more information about how to change your preferred device, that is the device which you wish to be reached at, see section Section 3.5.2.