Collapse AllExpand All

5.2. More on Receiving Calls Previous topic Parent topic Child topic Next topic

The only number your contacts need to know is the one they already know - your desk phone number. OpenScape Mobile Pro, OpenScape UC, and OpenScape Voice Server work together to reach you over Wi-Fi or mobile data, at your desk, over the cellular network or an integrated solution at any other device you prefer.

Before going into the details of how incoming calls are routed, the following basic concepts need to be analyzed.
  • If you are configured for Voice-Only, SBC automatically tries to find you in the Wi-Fi client, desk or cell phone. OpenScape Voice optimizes the search based on the state of Wi-Fi client and your option to allow calls to be routed to the cell phone.
  • If you are configured for UC-Only, you can use preferred devices and rules to customize call routing. Refer to sections 4-5 and 4-7, respectively.
  • If you are configured for Integrated, by using the Auto-Pilot preferred device, OpenScape Voice automatically tries to find you in the Wi-Fi client, desk or cell phone without any other configuration required. If you need special routing rules, you can customize routing with the UC preferred device.
  • If you have OpenScape Mobile Pro registered with OpenScape Voice on multiple Wi-Fi devices (e.g., a smartphone and a tablet), the routing rules in this section apply to each device.
  • If you have OpenScape Mobile Pro registered with OpenScape Voice on multiple cell-capable devices (a practice not recommended), the Route Calls to Cell setting on the last device registered will be used for routing purposes.
    INFO:
    The Route Calls to Cell function is only active when Auto-Pilot is enabled and the client logs off from the OpenScape Mobile Pro application.
The following rules are used to try to reach you over Wi-Fi, at your desk, over the cellular network or an integrated solution at any other device you prefer. In subsequent sections, you will see how to control which devices are chosen and when.

Voice-Only and Integrated Configurations (Device=Auto-Pilot)

  • If your OpenScape Mobile Pro is reachable over Wi-Fi:
    • The call rings on your Wi-Fi devices first
    • If you do not answer, the call is sent to your desk phone
    • If you do not answer, the call is forwarded to your desk phone's voice mail box (if configured).
  • If your OpenScape Mobile Pro is not reachable over Wi-Fi (OpenScape Mobile Pro is turned off or without Wi-Fi connectivity):
    • The call rings in your desk phone first
    • If you do not answer, the call is sent to your cell phone (optionally controlled via configuration)
    • If you do not answer, the call is forwarded to your desk phone voice mail box (if configured) or your cell phone's voice mail box (if configured), depending upon which one answers the call first.
      IMPORTANT:
      If your cell phone is not reachable (powered off or does not have signal), the call is intercepted by your cell provider and sent to your cell phone's voice mail box (if configured).
      Be aware: Your cell number is exposed when returning calls from cell voicemail.
The time range for the “If you don't answer” in the above scenarios is configurable on the OpenScape Voice Server. Contact your System Administrator if you would like to increase or decrease the amount of time each device rings.

Integrated Configuration (Device=OpenScape Mobile Pro)

  • If your OpenScape Mobile Pro is reachable over Wi-Fi:
    • The call rings on your Wi-Fi devices first
    • If you do not answer, the call is forwarded to your desk phone's voice mail box (if configured).
  • If your OpenScape Mobile Pro is not reachable over Wi-Fi (OpenScape Mobile Pro is turned off or without network connectivity), the call is forwarded to your desk phone voice mail box (if configured).

Integrated Configuration (Device=Desk Phone)

  • The call rings on your desk phone first.
  • If you do not answer, the call is forwarded to your desk phone's voice mail box (if configured).
INFO:
When Wi-Fi is available but a phone call is received at your desk or over the cellular network, you can launch OpenScape Mobile Pro to connect on demand to the SBC and move the call to Wi-Fi.

‣ Parent topic: Section 5. Handling Calls

Child topics:

‣ Section 5.2.1. Changing Where you Can be Reached

‣ Section 5.2.2. Changing How Much Time Each Device Rings

‣ Section 5.2.3. Receiving Calls from an OpenScape Voice Hunt Group

Mitel OpenScape Mobile Pro V10, Android Devices, Extended Guide, ID: A31003-M40A0-Y101-14-7619
© 07/2024 Mitel Networks Corporation. All rights reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trademarks herein are the property of their respective owners.