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2.2.2. How to Login to OpenScape Mobile Pro with Two-Factor Authentication Previous topic Parent topic Child topic Next topic

Two-Factor Authentication (2FA) allows you to sign in to the OpenScape Mobile Pro app in a more secure way using an access code sent to your email address.

Prerequisites

  • You have installed the OpenScape Mobile Pro V10 app on your Android device.
  • Your system administrator has provided you with your OpenScape Mobile Pro credentials.
  • Your system administrator has enabled Two-Factor Authentication on your account.

Step by Step

  1. Open the OpenScape Mobile Pro app on your device.
  2. Enter your server's IP address in the Server Address field.
    Depending on your configuration, the server address can be one of the following:
    • The IP address or the server hostname of the HAProxy Server, in case of Integrated/ UC-only configurations.
    • The IP address or server hostname of the Session Border Controller (SBC), in case of Voice-only configuration.
    INFO:
    IP or server hostname address should be preceded by http:// or https:// as defined by your System Administrator.
    If you cannot remember your server address, please contact your system administrator.
  3. Tap Connect.
    After providing your server address, you are prompted to provide your account details.
  4. Enter your account details:
    1. In the Username field, enter the username associated with your account.
    2. Tap Cell Number and enter your cellular number in the input field.
      You can enter a cell number if you want to create a preferred device with that respective phone number. If you don't provide a cell number, the Mobile Phone option will not be available to you after signing in to the OpenScape Mobile Pro app.
  5. Tap Sign in.
    You are navigated to a new screen and you are prompted to enter your OpenScape UC credentials:
    • Enter the username or email address associated with your OpenScape UC account.
    • Enter the password associated with your OpenScape UC account.
  6. Tap Sign in.
    You navigated to a new screen and you are prompted to enter the access code which has been sent to your email address.
  7. Copy the access code and enter it in the input field, then tap Submit.
    If you haven't received an access code or you want a new one, you can tap Resend Code. A new access code will be sent to your email address.

You are signed in to the app and the User tab is displayed.