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6.1.4. How to Configure Call Forwarding Previous topic Parent topic Child topic Next topic

OpenScape Mobile Pro is able to activate and de-activate forwarding of calls. Calls to your desk phone will be forwarded to the number you have chosen.

The following variations of call forwarding are supported:
  • All - Calls intended for the subscriber are redirected to another destination.
  • Busy - Calls intended for the subscriber are redirected to another destination when both the subscriber’s desk phone and mobile device are in use.
  • No Reply - Calls intended for the subscriber are redirected to another destination if the call is not answered after 12 seconds (configurable by your System Administrator).
INFO:
Preferred Device routing has priority over Call forwarding. Call forwarding is a BPX feature on the ONS main line, so in the case of Busy/No Answer (since the PBX is not aware in advance what will happen to the call) the call to UC will be routed to the preferred device instead.

Step by Step

  1. In OpenScape Mobile Pro, navigate to Settings.
  2. Under Application Settings, tap FeaturesCall Forwarding.
  3. Configure one or all of the following variations (each destination may be different):
    1. All - Tap to turn on and then tap Call forwarding all Destination field to bring up the keypad.
      INFO:
      If All is enabled the settings for Busy and No Reply will be ignored.
    2. Busy - Tap to turn on and then tap Destination field to bring up the keypad.
    3. No Reply - Tap to turn on and then tap Destination field to bring up the keypad.
    A green right arrow on the right-hand side of the notification bar is displayed to indicate that the Call Fowarding feature has been activated.