3.15.1. Viewing call quality metrics 
While on an active call (conference call or one-on-one call) you can check the
quality of the connection using the call quality indicator (
). Call
metrics are displayed for the following connection types: audio, video and screen
sharing.
). Call
metrics are displayed for the following connection types: audio, video and screen
sharing.Call quality statistics are available after the call is established and for as long
as the call is active.
Prerequisites
- You have joined the call using the WebClient or UC Desktop App, with WebRTC
resource.
INFO:
UC Desktop App only supports this feature on Windows operating systems. - You are using the WebClient from within Goggle Chrome or Microsoft Edge browsers.
To view the call quality statistics of an active call, click on the
left on the all control bar. A pop-up window with the call statistics
appears.
on the
left on the all control bar. A pop-up window with the call statistics
appears.The following values are collected in real time for
Upstream and Downstream:
- Used bandwidth is measured in kilobits per second and indicates the bandwidth used by the connection.
- Packets lost is calculated as the percentage of packets that don't make it from the other party in the call.
- Jitter is measured in milliseconds as the variation between packet delays.
- Latency is measured in milliseconds as the amount of time it takes for a packet to be sent and for the acknowledgment of the packet to be received.
Values exceeding their threshold are displayed with a warning sign (
).
).When the quality of the connection is poor, the following warning message is
displayed above the call control bar: Low network performance is
detected. If the quality of the connection improves, the message
is no longer displayed.
‣ Parent topic: Section 3.15. Call quality indicator