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14.3.1. Creating a Rule Previous topic Parent topic Child topic Next topic

You can set up forwarding rules for a specific time range, caller phone number, contact list or presence status.

For example, you can forward your calls to a meeting room when your presence status is “In Meeting” or to your mobile phone when your presence is “Away”. For more information about user presence, see Section 2.7.
Based on the Time and Range condition, you can make the rules valid for specific days of the week, for an entire day or for a specific period of time.
You can set multiple conditions at the same rule.
IMPORTANT:
The forwarding rules bypass the preferred devices and simple forwarding settings.

Step by Step

  1. Click your user name at the top right of the screen.
  2. Select Forwarding and rules settings from the drop-down menu.
  3. Select the Rules tab and click + Add new Rule.
  4. Configure the new rule:
    1. In the Name section, enter a name for the rule.
    2. In the Time and range section, select the time frame for the rule.
    3. In the If my status is section, select the presence status to be triggered for the rule.
    4. In the If call is from section, select whether the rule applies for a contact, a group of contacts or both.
    5. In the Forward to section, select where to forward the calls.
  5. Click Add rule.

The new rule is created.
For the rule to be applied, you need to assign it to a Rules Profile. For more information on Rules Profiles, see Creating a Rules Profile.

‣ Parent topic: Section 14.3. Rules

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