3.7. Placing a call on hold 
While on an active call, you can place the call on hold so that you can perform
another task such as making or answering another call.
Step by Step
- To place a call on hold, click
Hold
current call on the call controls.The other party will be placed on hold until you retrieve or transfer the call. - To return to the call, click Retrieve call again on the call controls.
‣ Parent topic: Section 3. Calls