14.1. Creating a Simple Forwarding 
You can forward your incoming calls to other phone lines (e.g. home phone, a meeting room or a secretary office) when your phone line is busy, when you do not answer or for all calls without conditions.
IMPORTANT:
The option of simple forwarding is only available when the preferred
device is set on the work phone, that is the number configured by the
system administrator as your primary number (ONS) in OpenScape UC. If
you set another phone as preferred device, like your mobile phone, the
simple forwarding doesn’t take effect and the call will be redirected to
this phone.
Simple forwarding is always valid until they are canceled or overwritten
by a rule.
INFO:
Phone line busy is different of user presence busy. Phone line busy is
when your PBX phone line is not free to answer a call, like already busy
in other call, ringing in a call or even when a desk phone device is
off-hook. The user presence busy is a user availability status, that is
not only for when the user is in a call, but can be set manually by the
user in many other situations, like to denote he is busy taking notes,
busy in a presentational meeting or at lunch break.
So, the simple forwarding doesn’t consider the user presence busy status,
but the phone line busy status. User presence is a criteria considered
by rules, as you will see in the next chapter.
Step by Step
- Click your user name at the top right of the screen.
- Select Forwarding and rules settings from the drop-down menu.
- In the Simple forwarding tab, select one of the
available options:
- If you want to forward all your incoming calls to the voicemail box, click I want to redirect all my calls to my Voicemail.
- If you want to forward all your incoming calls to another colleague, enter your colleague's name or phone number in the Always forward input field.
- If you want to forward incoming calls to another colleague only when your phone line is busy, enter your colleague's name or phone number in the Forward when busy input field.
- If you want to forward incoming calls to another colleague only when you don't answer them, enter your colleague's name or phone number in the Forward when no response input field.
- Click Save.
A new forwarding rule is created.
Next steps
To stop forwarding your incoming calls to another colleague, go to , hover over the forwarding destination you have set and click
X, then Save.
‣ Parent topic: Section 14. Forwarding and Rules