12.1.2.3.1. Create a Phantom Agent Via Feature Access Code for Sign-Off 
In order to sign-off a line via feature access code, the line must
have a PIN assigned.
- Create secondary line appearance(s) of some keyset line (3340).
- Create a PIN1 for the line (3340) via AMO PERSI.
- Sign-off the keyset line (3340) by selecting the prime line and entering the sign-off access code followed by the line's PIN1. Normal sign-off restrictions apply here including the restriction that the line does not possess the NORELOC attribute.
Now 3340 is a phantom line (it PEN has been removed). The remaining line appearances
of 3340
are still in service. However, an Agent cannot logon the phantom line without first
being
blocked from performing autoset relocation or sign-on/sign-off (NORELOC).
- Mark the phantom line so that it cannot be
signed-on/off.
CHA-SDAT:3340,ATTRIBUT,NORELOC;
If 3340 is not class marked as an Agent, this also must be done via AMO SDAT.
- Log an Agent onto line 3340. One way of doing this is by selecting the line, entering the logon access code and entering a valid, free Agent ID.
Now 3340 is a phantom ACD Agent.