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12.1.2.3.2. Create a Phantom Agent Via AMOs Only Previous topic Parent topic Child topic Next topic

  1. Create secondary line appearance(s) of some keyset line (3340).
    • Sign-off the keyset line (3340) via AMO DSSU. Normal sign-off restrictions apply here including the restriction that the line does not possess the NORELOC attribute. 
      CHA-DSSU:TYPE=SIGNOFF,STNO=3340;
    • Mark the phantom line so that it cannot be signed-on/off. 
      CHA-SDAT:STNO=3340,TYPE=ATTRIBUT,
AATTR=NORELOC;
    If 3340 is not class marked as an Agent, this also must be done via AMO SDAT.
    • Log an Agent onto line 3340 by selecting the line, entering the logon access code or pressing the AVAIL key, and entering a valid, free Agent ID.
    Now 3340 is a phantom ACD Agent.
    IMPORTANT:
    A phantom/signed-off keyset line can also be created directly with AMO SBCSU by not assigning a PEN and setting INS=SIGNOFF.
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