This feature provides the ability to route ACD calls to PhoneMail Agent groups.

Properly configured PhoneMail trunk ports are treated as Agents and calls can be queued to their PhoneMail Agent group awaiting a free Agent/trunk. PhoneMail Agents are always logged on and in available mode when their corresponding trunk port is in service i.e. the phonemail agents are automatically given the attribute auto logon without AMO configuration and are logged on after restart,reload when the trunk comes back into service.